Senior Media Intelligence Analyst

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
We're looking for a collaborative, detail-oriented Senior Media Intelligence Analyst to support the delivery of high-quality Media Intelligence services to Muck Rack clients.
As a Senior Media Intelligence Analyst, you'll combine editorial judgment, media analysis, quality assurance, and operational ownership to deliver curated coverage reports, newsletters, executive digests, and other Media Intelligence services. You'll play an important human-in-the-loop role within AI-supported and automated workflows, reviewing and refining outputs to ensure they meet client requirements and Muck Rack's quality standards.
You'll work closely with Customer Service, Sales, MI Solutions, Service Automation, and Information Technology teams to respond to client needs, resolve issues, and continuously improve the quality and reliability of our services.
What You'll Do Own the day-to-day delivery and quality of AI-supported Media Intelligence services, including curated coverage reports, curated newsletters, executive digests, and other client deliverables
Review, validate, and refine AI-generated outputs to ensure accuracy, relevance, editorial quality, and alignment with client requirements
Perform hands-on editorial and analytical work, including summarizing media coverage, tagging and categorizing content, selecting relevant articles, and grouping related stories
Manage assigned services against established briefs, quality standards, and deadlines, proactively identifying and escalating risks that could affect delivery
Partner with Customer Service to implement client requests and changes to ongoing Media Intelligence services
Collaborate with Service Automation and Information Technology teams to troubleshoot issues, identify root causes, and support service and workflow improvements
Work with Sales and MI Solutions on sample and trial services for prospective and existing clients
Use internal systems to document issues, elevate unresolved requests, and follow through with relevant teams until resolution
Maintain accurate and up-to-date service documentation, including client briefs and operational guides
Contribute to individual and team performance goals while helping maintain consistent quality across Media Intelligence services
To Be Set Up for Success in This Role, You'll Need to Have 4+ years of relevant experience in media monitoring, media intelligence, media analysis, editorial operations, or a related field
Hands-on experience reviewing and validating media content, including summarization, content selection, categorization, tagging, or digest creation
Strong editorial judgment and writing skills, with the ability to turn complex media coverage into concise, accurate, and useful summaries
Experience independently managing recurring client deliverables or services, including requirements, deadlines, quality standards, and competing priorities
Strong problem-solving skills and a proactive approach to identifying quality issues, resolving operational challenges, and improving processes
Excellent written and spoken English, with the ability to communicate clearly with teammates and cross-functional partners
Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines effectively
Comfort working with automated and AI-supported workflows while applying strong human judgment and quality standards
If Any of the Below Also Describe You, This Could Be an Exciting Opportunity You have experience with AI-supported editorial, media monitoring, content analysis, or quality-assurance workflows
You have experience analyzing media coverage across multiple markets, geographies, or languages
You have worked in a client-facing or service-delivery environment where accuracy, consistency, and timely delivery are critical
You enjoy investigating issues, identifying patterns, and finding ways to improve workflows and service qualit