Product Support Manager, Harvesting
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Overview
In this role you will lead targeted technical support for the IDEAL combine line, guiding field service teams and collaborating with engineering, production and quality. You drive diagnostics, root-cause analyses and knowledge sharing to improve product quality and service capability. You will serve as the gateway for complex technical issues, translating findings into actionable solutions and documentation. This role offers global collaboration within AGCO's harvesting service organization and a chance to shape service excellence and field performance.
Retribuzione / Benefits
- bonus scheme participation
- flexible working time and remote work option
- private health insurance with partial coverage
- canteen with meal allowance
Responsabilità
- Handle technical inquiries related to IDEAL combines (hydraulic/electronic functions, machine setup, diagnostic guidance)
- Lead root-cause analyses, moderate the process, and communicate results across the service organization
- Develop and maintain expert knowledge for IDEAL combines (electronic/hydraulic items, mechanical drives, engines, future tech)
- Research, investigate and troubleshoot product concerns; drive RCA using AGCO systems/tools; collaborate with engineering, production, quality, and other departments when solutions are undocumented
- Provide and maintain technical documentation; create knowledge articles and service information for future troubleshooting
- Support product and quality improvements, dealers' service capability, and their professional growth
- Engage in training, field visits, and other technical support initiatives to stay ahead as a product expert
Requisiti fondamentali
- Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic systems)
- Ability to diagnose and resolve complex technical issues
- Practical experience fixing technical problems with structured repair actions
- Strong understanding of service operations and parts management processes
- Experience supporting dealers and customers during harvest seasons
- Excellent interpersonal and communication skills, with collaboration across dealers, customers, engineering teams and stakeholders
- Commercial awareness of agriculture dealer networks and business impacts of service on product performance
- Advanced PC and Microsoft Office skills; experience with diagnostic and reporting tools (beneficial)
- Fluent in Italian and English (spoken and written)
- Excellent interpersonal and communication skills
- Collaborative and team-oriented mindset
- Customer-focused approach
- Mechanical, hydraulic, and electronic systems knowledge in harvesting equipment
- Diagnostics and root-cause analysis
- Knowledge management and documentation (knowledge articles)
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