Onsite Support Services

2 giorni fa

Azzano, Veneto, Italia Intelligenz IT Tempo pieno

Gratuito con email o Google

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Gratuito con email o Google

Role: Onsite Support Services Engineer

Location: Via Ing. Pilade Riello 5/7, Legnago, Italy (Shopfloor)

Work Model: Onsite

Project Duration: 1 Year

Minimum 3 years of relevant experience
Mandatory Skills: Service Desk, End User Services, Field Services, Onsite Support Services
Good-to-Have Skills: ServiceNow, Meraki, Dell Certification
Languages Required: Native-level Italian and good English communication skills

If you are interested in this opportunity, please share your updated CV along with your expected rate and availability.

Required Skills, Knowledge & Abilities

Technical Expertise
Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
Familiarity with Active Directory and Azure AD object management.
Process & Governance
Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
Analytical & Automation
Ability to leverage analytics and automation tools for proactive support and trend analysis.
Competence in identifying process inefficiencies and implementing improvements.
Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
Effective reporting and documentation capabilities.
Understanding of security protocols, compliance standards, and factory safety requirements.
Preferred Qualifications
Experience in manufacturing IT environments.
Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Beneficial Skills, Knowledge & Abilities (Good To Have)