Senior Product Manager

Global tech scale-up Unlimited Paid Time Off & flexible work hours Work 100% remotely or from our offices (Bratislava, Prague, Barcelona) Coaching sessions with our resident communications advisor
About CloudTalk CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences. Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call. With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.
About The Role Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business.
What you will do Build a deep understanding of your core users through direct and indirect research
Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes
Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers' businesses
Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems
Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users' day-to-day challenges
Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making
What we are looking for 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas
A track record of measurable changes in user behaviour that drive your company's & your customers' business metrics
You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way
You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You're as data-obsessed as your user-obsessed
You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk's exec team
You work AI-fluently and can show it. You have concrete examples of workflows you've rebuilt — discovery synthesis, spec drafting, competitive analysis — and you can explain what you deliberately kept human and why
You catch what the model gets wrong. You've been burned by a confident, plausible, incorrect output and you can describe how you spotted it. You own everything you ship regardless of how it was produced
You are stress-resilient, focused & highly organized
Why you will love to be a CloudTalker Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.
Get better, faster A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time
You grow by shipping, and we build around that. Roughly 70% of your development comes from hands-on work on real problems. We back the rest with coaching and formal training, following the 70/20/10 model
Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand
A path to equity. In R&D, equity is earned, and the bar is public: deliver exceptional results and impact, and you get your stake. When the company wins, you win with it
Work the way you work best Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more
Fully remote, offices optional.