Customer Success Manager*

Wikipedia explains: "Customer success management, or CSM in short, refers to the consistent focus of a company on the success of its customers." At ADDITIVE, this means you do everything you can to ensure that our international hotel customers' expectations of our online marketing services and software products are exceeded. Do you think customer success in 360 degrees? Welcome to the team.

We are not actively seeking crew for this position at this time. However, we are still happy to receive your unsolicited application.

Regardless of background, age, gender, sexual orientation, or disability, we welcome individuals who are the right fit for our organization.

Location: Lana

Working method: Presence, Hybrid

Employment: Full-time

Responsibilities
At ADDITIVE, the Customer Success Management team works proactively to ensure the success of our hotel customers. The aim is to develop comprehensive strategies for the greatest possible success of our customers and to solve problems before they arise.

As a Customer Success Manager, you will not only oversee innovative marketing campaigns. You anticipate trends and key developments in the marketplace and align them with customer needs.

You will identify areas for improvement, analyse and develop the next steps to make our online marketing products a success for our customers. You will also go the extra mile with cross‐selling and up‐selling processes.

Must Haves
In addition to strong analytical skills, new team members for this role will have an unbeatable combination of entrepreneurial spirit and customer focus.

Ideally, you will have a highly communicative personality and be an effective conversationalist. You will also have the ability to inspire customers and partners and keep a clear head in the face of challenges.

Keeping up with the latest trends in online marketing and tourism marketing will be part of your day‐to‐day work, helping you to recognise and understand the needs of our customers.

You have excellent German and English skills and ideally also speak Italian. A wide knowledge in the field of online marketing completes your profile.

Application Process

Review of your submitted data as well as pre‐selection

First meeting without in‐depth technical knowledge in the context of a telephone interview

First personal interview to find out more about your personality and to introduce ADDITIVE to you

Second in‐depth interview with your future supervisor to discuss your professional qualifications and to clarify mutual expectations

Assessment day to test your skills and abilities and to give you an overview of your future tasks

Agreement on the conditions for working together

An individually planned induction program offers you the best possible start in our company. In addition to the cultural introduction by our People & Culture team and the continuous support during the induction period from your supervisor and your motivated team colleagues, we will also provide you with two people specifically to support you. Your tutor will be responsible for your professional concerns, while your buddy will take care of your social integration during the first few weeks.

We hold regular employee appraisals, reach agreements on professional and personal development and plan appropriate training content based on a budget of 1,000 euros per employee.

And in the future? Our planned and structured company management guarantees long‐term job security. For each position, there are short, medium and long‐term career paths with milestones where your role can develop.

Remuneration, bonuses & additional benefits
ADDITIVE is committed to performance‐related pay. Additional commitment is always worthwhile with us:

Alongside superior compensation, we foster a culture of excellence: a dedicated bonus fund of €50,000 is available to reward team members who stand out with extraordinary performance or an exceptional mindset.

In addition, we offer social security such as work accident insurance, severance pay and pension provision. Furthermore, our employees receive financial support for extraordinary events as well as for extracurricular activities for their children or for attending daycare, kindergarten or childminders via the benefits catalog of the Bilateral Corporation. These additional benefits only affect employees in South Tyrol and Tyrol.

Flexible working hours & vacation planning
At ADDITIVE, working time flexibility goes far beyond the usual flexitime. Our working time structure offers plenty of scope to achieve an optimum work‐life balance. Our employees are free to organise their working hours as they wish (depending on their position, with minor restrictions for direct customer contact), so that they have enough time for leisure activities, relaxation, family or personal appointments. Spontaneous errands