Customer Success Manager

Your Role
As Customer Success Manager of MultiAir Italia you will have to provide the highest level of support and expertise to customers, dealers and business partners, understanding their needs and building effective relationships. You will also contribute to provide a delightful customer experience and will focus on building customer loyalty and developing close, long-term client relationships.

As customer success manager you will bridge the gap between sales and customer support. They enhance product value, reduce churn, and oversee the support process from a high-level perspective.

You are a member of the MultiAir Italia company's management team and report to the General Manager, with very close interaction with all the internal departments and with the divisional team.

Your day-to-day
Customer Support

Update and maintenance of customer data (sales conditions, contacts...)

Customer segmentation and check of sales conditions

Collection of documents (CoC, other commercial documents,)

Maintain and give access for business tools

Check receipt of marketing communications (promos, courses, price lists, events, ...)

To be main contact with Customers and Distributors for requests, complaints - collaborating with other company functions for technical, logistical, marketing, administration

Support NPS survey process (to reach redemption rate and action feedback)

Check status and share fidelity program Original Partner

Check and communicate target and bonuses (including commission calculation)

Follow up leads & opportunities – SAM and BDM support

Sending commercial offers for C and B customers (low and medium potential)

Collaboration with PMM to identify possible critical issues and/or opportunities for stock material

Data collection on installed base for specific commercial actions

Close collaboration with SAM and BDM for

Sales data analysis (product mix, profitability - dCGP,....)

To Prepare sales visit

Orders management

Supervise orders as automated as possible (ZTO/FTR and standard commercial conditions)

Returns and complaints

Proactive communication of delays

Product Marketing Management

Product Launch

Product Price positioning

Process improvement

Manage logistic operation with the aim to get the most lean, efficient and digital oriented possible business model

Collaborate to improve logistic process

General support on operation for sales and aftermarket

Sales Tools

Deliver the better customer experience with all the available business tools.

Check effective adoption and provide access and support of company tools (business portal, one portal, dealer point, myQuest, DisWant, showpad, airchitect ...)

Required Experience & Knowledge

Experience in customer management and B2B business;

Excellent negotiation skills, strong customer focus

Product knowledge and sales experience

Proficien in MS Office, Outlook, CRM systems and Power BI

English proficiency at B2 level or above, italian mother tongue

Personality Requirements

Collaboration with all the internal and external stakeholders, with solid leadership skills

Curious, precise, proactive, empathic and entrepreneurial;

Strong communication and presentation skills

Brand Promotion

Proactive Problem solving

Customer intelligence – Data analisys

Your Compensation And Benefits
At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Compensation & Benefit

Permanent contract

White collar employee, Level A1, National Collective Labour Agreement (CCNL) for the Metalworking Industry

Starting salary for the relevant pay range from € 60,000 gross per year

Individual variable compensation

Company car

Collective profit-sharing bonus

Flexible Benefits Platform

Company-paid canteen service

Your job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Montecchio Maggiore (Vicenza, Italy) or Robassomero (Turin, Italy), according to internal policy.