Assistant Executive Housekeeper

Company DescriptionConstance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach,

we offer
a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

Job Description
The Assistant Executive Housekeeper supports the Executive Housekeeper in the overall management and daily operation of the Housekeeping Department, ensuring that all guest rooms, public areas, back-of-house areas, linen operations and related facilities consistently meet the hotel's 5-star standards. The position is responsible for assisting in the planning, organisation, supervision and control of housekeeping operations, while maintaining high standards of cleanliness, hygiene, presentation, service and guest satisfaction. The Assistant Executive Housekeeper acts as a key operational leader within the department and ensures effective communication and coordination between Housekeeping, Front Office, Engineering, Food &, Beverage and other departments. Duties and

Responsibilities:
Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. Housekeeping Operations
- Assist the Executive Housekeeper in planning, organising and supervising the daily operations of the Housekeeping Department.
- Ensure guest rooms, suites, villas, corridors, public areas, back-of-house areas and other assigned areas are maintained to 5-star standards.
- Conduct regular inspections of guest rooms and public areas to ensure compliance with established quality standards.
- Monitor room status and ensure effective coordination with Front Office for room availability and readiness.
- Ensure VIP rooms, special occasions, repeat guests and priority rooms are prepared according to guest preferences and hotel standards.
- Monitor and follow up on room discrepancies, out-of-order rooms, deep-cleaning requirements and maintenance issues.
- Ensure effective implementation of daily cleaning schedules, periodic cleaning programmes and preventive housekeeping routines.
- Assist in managing special cleaning projects, refurbishments, renovations and seasonal deep-cleaning programmes.
- Ensure all housekeeping equipment, chemicals and supplies are used correctly, safely and efficiently. Team Leadership &, Supervision
- Supervise, guide and motivate Housekeeping Supervisors, Room Attendants, Public Area Attendants and other assigned team members.
- Ensure adequate allocation of manpower according to occupancy, business levels, VIP arrivals, departures and operational requirements.
- Conduct daily briefings and communicate operational priorities, guest requirements and departmental information to the team.
- Monitor employee attendance, grooming, punctuality, discipline and adherence to hotel policies.
- Coach and develop team members to improve productivity, service standards and technical skills.
- Identify training needs and coordinate with the Talent Development/Training team to address competency gaps.
- Assist in performance evaluations, disciplinary procedures, counselling and recognition initiatives where required.
- Promote teamwork, employee engagement and a positive working environment within the department. Quality &, Guest Experience
- Ensure consistent compliance with the hotel's 5-star service and cleanliness standards.
- Monitor guest feedback, complaints and service recovery related to Housekeeping.
- Take immediate corrective action on guest complaints and ensure appropriate follow-up until resolution.
- Conduct quality audits and inspections and provide recommendations for continuous improvement.
- Ensure guest preferences and special requests are communicated and followed through effectively.
- Work closely with Front Office and Guest Relations to ensure a seamless guest experience. Health, Safety &, Hygiene
- Ensure compliance with hotel health, safety, hygiene and environmental standards.
- Ensure proper handling, storage and use of cleaning chemicals and housekeeping equipment.
- Report hazards, accidents, defects and unsafe practices immediately and ensure appropriate corrective action.
- Ensure housekeeping team members are properly trained in safe working practices.
- Support the hotel's sustainability initiatives, including responsible use of water, energy, chemicals, linen and other resources.
- Ensure compliance with applicable Mauritian legislation and hotel policies relating to occupational safety, hygiene and employment practices. Cost Control &, Productivity
- Assist the Executive Housekeeper in controlling departmental operating costs while maintaining service quality.
- Monitor productivity levels and identify opp