Experience Abroad: Italian Speaking Customer Support Representative in Lisbon

Salary : €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)
Work Setup : Office-based (Lisbon, Portugal)
Timeline : Urgent filling preferred
Shift Pattern : Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.
Core Responsibilities Customer Interaction : Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
Issue Diagnostics : Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
Documentation : Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases with absolute precision.
Target Management : Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Ongoing Learning : Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications Essential Criteria: Language Capabilities : Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension) to ensure flawless communication; operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.
Shift Availability : Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.
Workplace Presence : Physical presence and full-time availability to work 100% on-site at our Lisbon office facility (remote work is not available).
Legal Eligibility : Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Essential Skills: Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, emotional intelligence , and a positive, proactive mindset.
Compensation Models Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Contract (For Local Applicants) Base Remuneration : €1,262.33 gross monthly (paid across 12 months).
Housing : Self-arranged living setup.
Target Profile : Candidates currently living in Lisbon or managing their own accommodation independently.

Option B: Relocation Contract (For Moving Candidates) Base Remuneration : €1,059.00 gross monthly (paid across 12 months).
Provided Accommodation : Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet).
Travel Assistance : Full inbound flight reimbursement after passing the probation period, plus organized airport pickup.

Added Perks Career Advancement : Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.
Fully Paid Onboarding : Thorough, comprehensive onboarding program that is 100% paid starting on your very first day .
Company Life : Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
Health & Support : Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.
Regional Benefits : Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.