Customer service team lead
2 settimane fa
- UNSOLICITED APPLICATION "Please note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions."PLEASE READ BEFORE APPLYING ???? Fluent level of English and Italian is required, ???? Please submit your CV in English**YOUR MISSION** ????As a CSO Team Leader you will be a team coach and you will be responible to co-ordination and development to provide premium class costumer service. You will act as the prime contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset productivity according to CHEP strategy.** YOUR GOALS ** ????Team ManagementAssess, motivate and develop the team through coaching and personalised development planBuild a continuous improvement culture, introducing best practice, new ideas and opportunitiesProcess ImprovementAssess account management current activities to define improvement areas, tasks accountability and team performance KPIsOptimize processes to develop internal best practices and foster knowledge and expertise sharingCreate activity-guidelines to facilitate induction to new members and guarantee service consistencyCustomer satisfactionTake preventive action to ensure that customer satisfaction is maximisedTo react positively to problems identified and undertake root cause analysisProvide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.** WHAT WE ARE LOOKING FOR**????3-5 years of work experience in customer facing role;Preferred experience in an international environmentPreferred experience in a service company where contact with customers as well as analysis and attention to detail are a key success factorWorked with objectives, measures and KPIs** WHAT WE OFFER ** ????????Competitive Remuneration package????Annual bonus based on company & personal performance????Lunch Bouchers * ????Opportunity to take part in the Brambles share programme???? Transportation Subsidy * ????Referral bonus by sharing the best Talent around you,???? Hybrid working* ????Various health & wellbeing events and programmes*Some Benefits may vary in amount or type according to location, more information to be given during your first call with one of our Recruiters.
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Customer Service Team Lead
2 settimane fa
Metropolitan City of Milan, Italia Perfetti Van Melle A tempo pienoReady to take a fresh step in your career? About Perfetti Van Melle At Perfetti Van Melle we’re all about creating sweeter moments for all! We are the world's second largest Sugar Confectionery company – an Italian family-owned business formed over 120 years ago. It has continuously grown and innovated to be the company it is today, with over 18,000...
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Customer service team lead
2 settimane fa
Milan, Italia CHEP A tempo pieno- UNSOLICITED APPLICATION" Please note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions."PLEASE READ BEFORE APPLYINGFluent level of English and Italian is required,Please submit your CV in English**YOUR MISSION**As a CSO Team Leader you will be a team coach and you...
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Customer service team lead
2 settimane fa
Milan, Italia CHEP A tempo pieno- UNSOLICITED APPLICATION"Please note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions."PLEASE READ BEFORE APPLYINGFluent level ofEnglish and Italianis required,Please submit your CV in English**YOUR MISSION**As aCSO Team Leaderyou will be a team coach and you will...
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Customer Service Team Lead
2 settimane fa
Milan, Italia CHEP A tempo pieno- UNSOLICITED APPLICATION “Please note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions.” ⚠ PLEASE READ BEFORE APPLYING ⚠ 🔸 Fluent level of English and Italian is required, 🔸 Please submit your CV in English **YOUR MISSION** 🚀 As a CSO Team...
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Customer Service Team Lead
2 settimane fa
Milan, Italia CHEP A tempo pieno- UNSOLICITED APPLICATION “Please note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions.”⚠ PLEASE READ BEFORE APPLYING ⚠🔸 Fluent level of English and Italian is required, 🔸 Please submit your CV in English **YOUR MISSION** 🚀 As a CSO Team Leader you...
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Customer Service Team Lead
2 settimane fa
Milan, Italia CHEP A tempo pieno- UNSOLICITED APPLICATION“Please note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions.”⚠ PLEASE READ BEFORE APPLYING ⚠🔸 Fluent level of English and Italian is required,🔸 Please submit your CV in English**YOUR MISSION** 🚀As a CSO Team Leader you...
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Customer Service Team Lead
2 settimane fa
Milan, Italia Altro A tempo pienoPlease note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions.Fluent level of English and Italian is required.Please submit your CV in English.As a CSO Team Leader you will be a team coach and you will be responsible to co‑ordination and development to provide...
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Customer Service Team Lead
2 settimane fa
Milan, Italia Altro A tempo pienoPlease note: This is an open application opportunity. We are not hiring for this role at the moment, but we are collecting profiles for upcoming positions.Fluent level of English and Italian is required.Please submit your CV in English.As a CSO Team Leader you will be a team coach and you will be responsible to co‑ordination and development to provide...
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Customer Success Team Lead
3 settimane fa
Milan, Italia Altro A tempo pienoOverviewBizAway is a fast-growing, international company focused on the future of travel. We support companies in improving travel management through evolving services and solutions, backed by a tech attitude and innovative processes. Our values emphasize proactivity, reliability, kind collaboration, and clear communication. We are looking for a driven and...
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Customer Service Lead: Training
1 settimana fa
Milan, Italia Altro A tempo pienoA company in Medical Equipment Manufacturing located in Milan is looking for a Manager Customer Service to lead their Customer Service team and ensure a world-class experience for customers. This role requires strong leadership, project management skills, and a minimum of 6 years in Customer Service, with at least 5 years in a management position. The ideal...
