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Customer assistant

3 settimane fa

Reggello, Italia Global Blue A tempo pieno

Kick-start your career in a dynamic, multicultural environmentAs aCustomer Refund Specialist , you'll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.Thisentry-level roleis perfect for people-oriented individuals ready to grow in a fast-paced, global setting.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant's policies, guidelines and proceduresWhy You'll Love This RoleWork in amulticultural environmentwith colleagues and customers from around the world;Be part of afront-line teamthat values collaboration, integrity, and service excellence;Gain valuable experience inface-to-face customer interactionand managingrefund paymentsMain KPIsNumber of refunded transactionsRefunding mistake ratioReporting and collaborationReports to:ManagerCollaborates with:Peers in Refund, Processing, and Quality AssuranceRefund & Security ManagerMerchant staffSales organizationBackground and EducationThis is anentry-level roleanda university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.We're looking for candidates who have:Excellent spoken English– this is essentialKnowledge of additional languagesis a strong plus (especially Arabic, Chinese, or Russian)A natural ability to workface-to-face with the publicin a professional and welcoming mannerStrongteamwork skillsand a collaborative mindsetPrevious experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatorySpecific skills and knowledgeMust be fluent in English.Other helpful languages in order of relevance:Arabic , Chinese, RussianMust be dedicated to service and customer satisfactionMust be trustworthy to handle large amounts of cashMust have a clean criminal recordAgile and detail-oriented approach