Operations Specialist
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Overview
In this Operations Specialist role within GE HealthCare's HealthCare Financial Services, you help manage financed deals, funding processes, and portfolio service. You will coordinate with Commercial, Risk, Finance and Asset Management to ensure smooth processing and cash flow. The position emphasizes SOP development, knowledge of core leasing products, and cross-functional collaboration to deliver excellent service to clients and partners. This is a hybrid opportunity in Milan with strong impact on operations and customer experience.
Retribuzione / Benefits
- hybrid work arrangement (up to 3 days home)
- inclusive workplace and equal opportunity employer
- global strength and scale with career opportunities
- Total Rewards culture emphasizing care, collaboration and support
- competitive salary range in Italy
- focus on work-life balance
Responsabilità
- Manage financed deals: document preparation and collation
- Book and fund new business
- Portfolio management: customer service and collections
- Investor liaison with third-party banks to maintain high service standards
- Develop and maintain Operations SOPs
- Understand core HFS leasing products and ancillary services
- Coordinate with Commercial and Risk for deal visibility and cash processing
- Contract review and funding requests; perform manual bookings as needed
- In-life customer management: queries, contract amendments, terminations
- End-of-term processing: renewals and terminations
- Manage insurance and claims with end users and brokers
- Coordinate cash and service reconciliations with GE HealthCare
- Administer sales of transactions to HFS syndication partners
- Provide regular reporting on defined Ops CTQ's and portfolio needs
- Deliver within partner service level agreements
Requisiti fondamentali
- Strong client relationship skills
- Self-driven, organized, service delivery focus
- Experience working in cross-functional teams
- Good problem-solving abilities
- Master's degree
- Strong English language skills
- Prior leasing/Operations experience desirable
- relationship-building
- team collaboration
- problem solving
- SOP development and documentation
- funding and contract review
- deal processing and cash flow tracking
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