Hotel Manager

As Hotel Manager, you will play a key role in the day-to-day leadership of voco Malta, ensuring the hotel operates smoothly while delivering the distinctive, thoughtful, and memorable experience that voco is known for. Working closely with the General Manager, you will lead our teams, drive operational and financial performance, maintain brand standards, and create an environment where both guests and colleagues feel genuinely cared for.

You will be a visible leader across the hotel, connecting departments and inspiring our teams to deliver exceptional service while supporting the hotel's commercial and business objectives.

Your day to day People
- Lead and support the day-to-day activities of the hotel, ensuring departments are appropriately staffed and operational priorities are effectively managed.
- Work closely with departmental leaders to support performance, productivity, and the achievement of departmental goals.
- Develop and motivate colleagues through regular coaching, feedback, recognition, and performance conversations.
- Create performance and development goals for colleagues and support them in achieving their full potential.
- Promote a positive and collaborative working environment where colleagues feel valued, supported, and empowered to deliver their best.
- Encourage strong communication and collaboration between departments, creating a true sense of one team across the hotel.
- Support the General Manager with the development and communication of hotel strategies, objectives, and priorities.

Guest Experience
- Ensure guests receive a warm, personal, and memorable experience throughout their stay, in line with voco brand standards.
- Monitor guest feedback and satisfaction and work with departments to identify opportunities for continuous improvement.
- Respond to guest concerns and service recovery situations promptly and professionally, ensuring appropriate solutions are implemented.
- Ensure VIPs, groups, special occasions, and other key guests receive appropriate attention and that their requirements are communicated effectively across the hotel.
- Promote a culture where colleagues anticipate guest needs and create genuine connections rather than simply delivering a service.
- Ensure the hotel consistently delivers the distinctive voco experience while maintaining high standards of quality and service.

Operations &amp, Brand
- Oversee the daily operations of the hotel and ensure departments operate effectively and in line with agreed standards and procedures.
- Ensure IHG and voco brand standards are consistently understood, implemented, and maintained across the hotel.
- Work closely with departmental leaders to identify operational challenges and implement practical solutions.
- Ensure policies, procedures, and operational standards are communicated effectively and followed across the hotel.
- Support the implementation of new initiatives, projects, and operational improvements.
- Act as Manager on Duty when required and provide leadership and support across the hotel.

Commercial &amp, Financial
- Support the General Manager in achieving the hotel's financial and commercial objectives.
- Assist with the development, implementation, and monitoring of the hotel's operational and financial plans.
- Monitor departmental performance and identify opportunities to improve revenue, productivity, and overall profitability.
- Review financial performance and support the management of labour costs and other operational expenses.
- Encourage a commercial mindset across the hotel, identifying opportunities to maximise revenue through our rooms, food and beverage, events, and other hotel services.
- Support the development of strong relationships with owners and key business partners where applicable.

Responsible Business
- Ensure a safe, secure, and welcoming environment for guests, colleagues, and hotel assets in line with company policies, brand standards, and local requirements.
- Ensure compliance with applicable Maltese legislation, health and safety requirements, and hotel policies and procedures.
- Promote responsible business practices and support initiatives that reduce the hotel's environmental impact.
- Maintain strong relationships with relevant external partners, suppliers, authorities, and members of the local community.
- Support a culture of integrity, respect, inclusion, and responsible decision-making across the hotel.

Community &amp, voco Experience
- Support the General Manager in building awareness of voco Malta within the local market and community.
- Encourage the team to bring the personality of voco to life through genuine, thoughtful, and personal interactions with guests.
- Support local partnerships, events, and initiatives that strengthen the hotel's connection with the Malta community.
- Ensure the hotel mai