Credit collection analyst.

6 giorni fa


Milan, Italia Off-White A tempo pieno

Off-White is looking for a Customer Credit Analyst to join our Operations team, reporting to the Business Operations Director. The role, with a specific focus on footwear, is responsible for managing customer credit risk, monitoring outstanding balances, and supporting the operational processes related to customer accounts, while maintaining strong relationships with internal stakeholders and external B2 B clients.Monitor customer accounts and ensure timely resolution of outstanding balances.Assess, approve, and review customer credit limits in coordination with operational guidelines.Actively follow up on overdue balances through calls, emails, and written correspondence.Investigate and resolve payment discrepancies, disputes, and deductions in collaboration with Sales, Finance and Customer Service teams.Prepare and analyze reports on customer account status, aging, and operational performance KPIs.Support process improvements to enhance efficiency in customer credit and collections operations.Assist with keeping customers compliant with Coface credit insurance company terms and conditionsProven experience of 4/5 years in a similar role within customer credit management, collections, or operations.Bachelor's degree in Business, Economics, or a related field.Strong knowledge of customer credit processes and account management.Advanced Excel skillsFluent in English and Italian.



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    Role purpose: The Credit Collection Coordinator is responsible for the entire billing process for service charges and for managing collection activities, ensuring accuracy, timeliness, and smooth customer experience. They operate within the Commercial Team and collaborate with Finance, Operations, and Customer Care to ensure efficient revenue flow and...


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    Role purpose: The Credit Collection Coordinator is responsible for the entire billing process for service charges and for managing collection activities, ensuring accuracy, timeliness, and smooth customer experience. They operate within the Commercial Team and collaborate with Finance, Operations, and Customer Care to ensure efficient revenue flow and...


  • Milan, Italia D-Marin | The Selection of Premium Marinas A tempo pieno

    Role purpose:The Credit Collection Coordinator is responsible for the entire billing process for service charges and for managing collection activities, ensuring accuracy, timeliness, and smooth customer experience. They operate within the Commercial Team and collaborate with Finance, Operations, and Customer Care to ensure efficient revenue flow and...

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