After Sales Account Manager

3 giorni fa

Azzano, Veneto, Italia Stevanato Group Tempo pieno

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We are looking for a highly motivated, goal-oriented Account Manager to join the Service and After-Sales team of Stevanato Group's Engineering BU.

The successful candidate will:

Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.
Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.
Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization
Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions
Serve as lead point of contact for all customer's service requests and queries.
Monitor market trends to identify and seize commercial opportunities for the Group.
Manage function's budget in line with business objectives/guidelines
Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.

TECHNICAL COMPETENCES:

Market and Industry understanding and in-depth knowledge of key consumers and segments
Customers and Prospects products and processes understanding
Key Account Planning and Project Management
Customer Service and CRM Management
Analysis and Reporting: methodologies, techniques, tools and applications
Budget management
IT Tools: use of company tools and applications (ERP, Office, etc.)

SKILLS AND EXPERIENCE:

+3 years of experiences in a commercial role preferably in the customer service and after sales department
English language proficiency is essential for the role (at least B2).
Focus on Client's needs
Business Acumen
Analytical Approach
Time Management
Problem Solving
Accountability
Communication
Negotiation
Availability to business trips

Location: Piombino Dese (PD)