Residential Service Plumber

Benefits:

401(k) matching
Bonus based on performance
Company car
Competitive salary
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Residential Service Plumber Benjamin Franklin Plumbing of West Madison | Verona, WI
Full-time, W-2 | $42.00 to $50.00+ per hour, plus uncapped commission, spiffs, and on-call premium
$100,000+ realistic first year for a licensed journeyman
You already know how to run a call.
This is not an entry-level posting. We are looking for someone who can be handed a service address at 8:00 AM and be trusted to handle whatever is behind the door.
You pull up, you read the house, you find the actual problem instead of the obvious one, you lay out the options honestly, and you leave with the customer glad they called us. Nobody is riding along to check your work. Nobody is talking you through a water heater over the phone. (unless you really need help - we lean on each other and our master plumber)
If that is how you already work, keep reading. If you are still learning it, we respect that, but this is not the seat.
We are a customer service company that happens to do plumbing. The wrench work is the price of entry. What we are actually hiring for is the person the homeowner trusts.
What you will earn: $100,000+ in your first year is the realistic number for a licensed journeyman in this seat. With on-call and overtime, $125,000 is in reach.
That is not a ceiling we are describing.
It is what the pay plan does when a good tech runs a full board.
You choose how you get paid. Most shops hand you one pay plan and tell you to like it. We offer three, and you pick at offer time: a higher flat hourly if you want a predictable check, or a base plus uncapped commission on every job you complete, with no tiers to climb and no quota to hit before it starts earning, or pure commission. We will sit down and run the real math on both with your actual numbers before you sign anything, and whichever one you take, we will never push you off it.
Your first 45 days come with a guaranteed weekly floor. Leaving a job you already have is the risky part. We take that risk off you while your commission ramps and the territory fills in. It is a floor, not a draw. We never claw it back.
On-call pays a premium on a published rotation that everyone takes a turn in. It is a rotation, not a volunteer trap.
Holiday and overtime premiums stack on top.
Spiffs at least 3 ways to earn additional bonuses
We will put every number in front of you in the first conversation.
What we actually offer: Health coverage.
10 days paid vacation per year.
7 paid holidays, no waiting period
401(k) with company match, safe harbor plan, eligible after 60 days. (roll-over your current plan)
Fully stocked, brand new 2025 Ram ProMaster service van, wrapped, with a fuel card.
Company phone and tablet. You are not handing your personal number to customers.
Uniforms provided.
Advanced software. No paper tickets, no illegible invoices, no arguing about what you wrote down.
We pay for your license. DSPS registration, renewals, and continuing education hours are on us.
Paid training through Benjamin Franklin Plumbing's Success Academy and manufacturer certifications, plus a real path to your Master credential if that is where you are headed.
Weekly pay.
Why West Madison We are brand new. That is the whole pitch.
There is no backlog of callbacks from the last guy, no ten-year-old grudges in the shop, no politics about who gets the good calls. You are getting in on the ground floor of a multi-territory operation covering Madison, Middleton, Verona, Waunakee, and the surrounding Dane County communities, and the person who proves out first moves up to Lead Technician or Manager.
Benjamin Franklin Plumbing is "The Punctual Plumber." If we are late, we pay the customer $5 a minute. That is not a slogan we put on the van and forget about. It is how we schedule, how we dispatch, and how we decide what a good day looks like.
We are locally owned. When you have a problem, you talk to the owner, not a regional VP in another state.
What You Will Do Run residential service and repair calls start to finish: leaks, drains, fixtures, sewer lines, gas lines, sump and ejector pumps.
Diagnose accurately the first time, then present Straight Forward Pricing options so the homeowner chooses with full information before any work starts.
Install and replace water heaters (tank and tankless), water softeners, filtration, and water treatment.
Perform drain cleaning, de-scaling, hydro jetting, and camera inspections.
Whole-house re-pipes
Run whole-home plumbing inspections and flag real problems before they become emergencies.
Handle the whole call yourself: the diagnosis, the conversation, the pricing, the repa