Field Training

WHO WE AREFounded in November 2018 by Matteo and Vittoria, two friends united by the dream of "nourishing the world with positivity and well-being", Poke House is now a global leader in the fast-casual segment specializing in healthy bowls. Passion, dedication, and humility have been the key values from the start that have allowed the company to grow rapidly, first in Italy and then abroad (Spain, France, Portugal, Romania, and the United States).Today we have over 120 stores and an international team of more than 1,000 people, with the goal of offering our customers a positive, healthy experience with strong Californian vibes.OUR VALUESPositivity – We face every challenge with enthusiasm and celebrate every achievement.Be honest, stay humble – We welcome feedback as an opportunity for growth.Think big – We dream big and constantly experiment with new ideas.Work hard with passion – Our success comes from the passion we put into our daily work.Together we win – We are a team: only together we can achieve our goals.To support the company's continuous growth, we are looking for a resource to join the Retail team as a Field Training & Standard Specialist. This role will contribute to the definition, implementation, and monitoring of operational and visual standards for the stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity.MAIN RESPONSIBILITIES1. Definition and monitoring of brand standardsCreation and implementation of guidelines related to:Look & Feel of the stores (interior and exterior)Functional signage for the customer experienceCompany uniform (consistency with visual identity and hygiene regulations)SOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of houseConducting regular audits in stores to verify:Cleanliness and orderProduct qualityCustomer journeyCompliance with look & feel and uniform guidelinesDeveloping corrective action plans with Area Managers and Store Managers2. Optimization of operational processesIdentifying opportunities to improve operational efficiency while respecting standardsCollaborating with store teams to implement practical and consistent solutionsMonitoring HACCP and Food Safety software, resolving any issues3. Training and staff developmentOrganizing and conducting training sessions on standards and operating proceduresCollecting feedback through post-training surveysDrafting reports on the costs of the sessionsCollaborating with Store Managers and Area Managers to identify training improvement opportunities4. Monitoring store performanceAnalyzing KPIs and metrics including:Customer reviews (GMB)Food delivery performance indicatorsMystery shopper rating and NPSSupporting Area Managers in managing:OrdersWaste monitoring5. Marketing and communication supportSupervising the release and correct display of marketing/communication materials in storesCollaborating with the marketing team to ensure the operational effectiveness of projects6. Special projects and innovationParticipating in research and innovation activities to improve the customer experienceCollaborating with the e-learning team for the implementation of the training platformOrganizing and managing menu reviews with the Product team and the Brand Standard ManagerREQUIREMENTSExperience in the fast-casual/fast-food sector or in managing brand standards and customer experienceAbility to operate in dynamic and high-intensity operating environmentsStrong leadership and communication skillsAttention to detail and ability to manage complex projectsExcellent ability to work independently and in a teamProficiency in English and French (written and spoken)Availability for frequent travel WHAT WE OFFERCompensation and classification commensurate with experienceJoining a high-performance team with a global presenceReal opportunities for growth in a successful international companyDiscounts and benefits dedicated to Poke House employeesThe announcement is aimed at candidates of both sexes (Legislative Decree 198/2006) and people of all ages and nationalities (Directive 2000/78/CE).