Logistics Specialist
1 giorno fa
Job SummaryThe Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service levels and zero backlog of unresolved orders.Key Responsibilities1. Customer Order Management• Manage the complete order-to-delivery cycle, including:o Truck calculation and optimal carrier selectiono Carrier assignment and delivery schedulingo Delivery Note (DN) creationo Handling returns due to order rejectiono Receipt and confirmation of delivered goods• Ensure timely processing of all customer orders in compliance with company policies and service-level agreements (SLAs).2. Problem Solving & Customer Communication• Maintain constant and proactive communication with customers regarding order status, delivery timelines, and potential issues.• Respond promptly to customer inquiries and concerns.• Identify and resolve issues before they escalate into complaints.• Work cross-functionally with logistics, warehouse, finance, and sales teams to ensure customer satisfaction3. Claims and Sales Return Management• Ensure complete and timely follow-up of customer claims and sales return processes on a monthly basis.• Coordinate with internal stakeholders to close claims without variances.• Maintain accurate documentation and tracking for all claims and returns.4. Proof of Delivery (POD) Management• Guarantee the compliance in collecting POD copies• Maintain organized records for audit and customer reference purposes.5. Order Accuracy and Speed• Ensure high accuracy and efficiency in:o Order entryo Stock dispatch coordinationo Shipment instructionso Invoicing and documentation• Minimize errors that could lead to delays, rework, or customer dissatisfaction.6. Order Status Reporting• Provide weekly order status updates to internal teams and customers, including:o Delivery date changeso Quantity adjustmentso Order cancellations• Actively monitor open orders to prevent backlog and ensure timely fulfillment.Qualifications & SkillsEducation:• Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field (preferred).Experience:• 2–4 years of experience in sales administration, order management, logistics coordination, or customer operations.Skills & Competencies:• Strong organizational and multitasking skills• Excellent communication and customer service abilities• Problem-solving and proactive decision-making mindset• High attention to detail and accuracy• Ability to work under pressure and meet deadlines• Proficiency in ERP systems, MS Excel, and order management tools
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Logistics Specialist
2 giorni fa
Milan, Italia TCL Electronics Europe A tempo pienoJob Summary The Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service...
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Logistics Specialist
1 giorno fa
Milan, Provincia di Milano, Italia TCL Electronics Europe A tempo pienoJob Summary The Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service...
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Logistics Specialist
15 ore fa
Milan, Italia TCL Electronics Europe A tempo pienoJob Summary The Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service...
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D2C Logistics Operations Specialist
4 settimane fa
Milan, Italia Randstad Italia A tempo pienoRandstad Italia is seeking a D2C Logistics Operations Specialist for a leading multinational in the consumer electronics industry (Mobile Experience sector) based in Milan.The RoleYou will oversee D2C logistics operations, monitoring 3PL providers daily to ensure business targets and service excellence.Key ResponsibilitiesSystem Monitoring: Manage daily data...
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D2C Logistics Operations Specialist
4 settimane fa
Milan, Italia Randstad Italia A tempo pienoRandstad Italia is seeking a D2C Logistics Operations Specialist for a leading multinational in the consumer electronics industry (Mobile Experience sector) based in Milan . The Role You will oversee D2C logistics operations, monitoring 3PL providers daily to ensure business targets and service excellence. Key Responsibilities System Monitoring: Manage daily...
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D2C Logistics Operations Specialist
4 settimane fa
Milan, Italia Randstad Italia A tempo pienoRandstad Italia is seeking a D2C Logistics Operations Specialist for a leading multinational in the consumer electronics industry (Mobile Experience sector) based in Milan. The Role You will oversee D2C logistics operations, monitoring 3PL providers daily to ensure business targets and service excellence. Key Responsibilities - System Monitoring: Manage...
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D2C Logistics Operations Specialist
4 settimane fa
Milan, Italia Randstad Italia A tempo pienoRandstad Italia is seeking a D2C Logistics Operations Specialist for a leading multinational in the consumer electronics industry (Mobile Experience sector) based in Milan . The Role You will oversee D2C logistics operations, monitoring 3PL providers daily to ensure business targets and service excellence. Key Responsibilities System Monitoring: Manage daily...
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Contract Logistics Quality
2 giorni fa
Milan, Italia Manpower ON SITE CENTRO NORD A tempo pienoUn'agenzia per il lavoro a Mantova cerca un Contract Logistics Quality Specialist per monitorare i processi di inventario e garantire un flusso merci di qualità. Tra le responsabilità ci sono analisi dei processi di movimentazione, gestione di reclami e creazione di report. Si richiedono 2-5 anni di esperienza in contesti multinazionali, laurea STEM e...
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Milan, Italia MEOGROUP Italia A tempo pienoUn'azienda di consulenza ingegneristica sta cercando un Logistics & Shipping Specialist a Milano per gestire flussi logistici in progetti industriali. Il candidato dovrà occuparsi di spedizioni nazionali e internazionali, supportare la fatturazione e pianificare carichi, con una interessante prospettiva di crescita in un contesto dinamico. Richiesta...
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Logistics Specialist: 3PL
5 giorni fa
Milan, Italia Amazon A tempo pienoA global e-commerce leader in Milan is seeking a Logistics Specialist to support 3PL operations. The ideal candidate will have a Bachelor's degree, advanced English and Turkish skills, and prior experience in operations, like Vendor Flex or Fulfilment. Responsibilities include supporting daily operations, liaising between teams, and ensuring effective...
