Inbound Account Executive SMB

About
At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers

That's why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.

Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.

For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.

For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.

We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we're now processing payments in 10 European countries. Over the past 8 years, more than 25000+ active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 10 million consumers.

The team has grown from 2 to 380+ people, and we raised a 115M Series C in early 2022 to accelerate our growth. Today, Alma is part of the Next40, France's index of the 40 most promising tech companies
Job Description
About AlmaAt Alma, we believe sustainable commerce depends on fair, well‐balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.

With 380+ Almakers and 100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started About the teamItaly is Alma's second-largest market in Europe, where we've built a strong local presence over the past few years with a dedicated team based in Milan. As one of our key expansion markets alongside Spain, Benelux, and Germany, Italy sits at the heart of Alma's European growth strategy.

So far, our Italian team consists of 10 people, and it continues to grow

You'll be joining a close-knit commercial team, with the full support of our Paris-based functions (Product, Marketing, Ops, Risk, People) working hand in hand with international markets. You would play a crucial role in driving the company's growth in Italy by identifying new business opportunities, building relationships with potential clients, and expanding our presence.

Permanent contract. Position is based in Milan. Occasional travel between Milan and Paris. Remote policy : 3 days at office / 2 days at homeAbout the jobAs a SMB Inbound Account Executive, you'll be responsible for managing and converting inbound leads into successful client partnerships. Serving as the first point of contact for prospective clients, you'll play a critical role in growing Alma's presence in the Italian market. This position is based in Milan, with occasional travel between Milan and Paris as needed.

In a nutshell, your main responsibilities include:1) Lead Qualification & ConversionManage a high volume of inbound leads through phone, email, and video callsQualify prospects by understanding their needs, budget, and decision-making processConvert qualified leads into active customers by clearly communicating Alma's value proposition2) Sales Process ManagementGuide prospects through the sales funnel from initial interest to onboardingCollaborate with the Sales and Marketing teams to improve lead quality and conversion strategiesMaintain detailed and accurate records of all interactions and deals in our CRM3) Customer Needs & Solution DesignConduct needs assessments to tailor Alma's solutions to each prospectProvide clear product demonstrations and answer detailed questions about our platformServe as a trusted advisor to prospects, helping them understand how Alma can solve their business challenges4) Reporting & OptimisationProvide regular feedback to the Marketing and Product teams on lead quality and customer insightsTrack and report sales performance and funnel metricsContinuously improve sales approaches and messaging based on data and insights You will work with- Salesforce- Gong- Aircall- Dust- SalesNavigatorAbout youTo succeed in this job:

Experience:

1 to 2 years of experience in sales or customer-facing roles, ideally in a fast-paced Tech or SaaS environment, with proven ability to manage a high volume of leads and achieve conversation targetsLanguage: native It