Service Business Process Lead

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Business Process Manager
- ERP Transformation and M&A Integration__Your role and responsibilitiesIn this role, you will orchestrate service business processes across large-scale transformation programs and M&A (Merger and Acquisitions) integration activities. Through collaboration with business process owners, subject matter experts, and stakeholders across business and IS functions within Electrification Service, you will drive standardization and elevate operational excellence.

The work model for the role is: hybridYou will be mainly accountable forProcess Guidance & Operating ModelsProcess blueprint development & governance: Design and maintain process blueprints for service management and deliveryCross-functional process coordination: Partner with process owners for opportunity management, order handling, field service, master data and installed base to ensure process alignment and operational coherenceEnd-to-end process implementation: Lead service process implementation, establish monitoring frameworks, and track performance against defined business value metricsM&A integration: Integration planning and assessment of acquired company operating models, applications, and processes to ensure seamless service domain consolidationProcess Integration Across Multiple ApplicationsMulti-application integration strategy: Design and implement integration solutions that connect ERP, CRM, sales, service management and field service applications to create seamless end-to-end workflows.

Data and process synchronization: Ensure consistent data flow and process synchronization across disparate systems to eliminate silos and improve operational efficiency.

Integration governance & maintenance: Establish integration standards, documentation, and governance frameworks to manage application dependencies and system interactions.

System interoperability: Collaborate with IT and system architects to identify integration points, define data mappings, and optimize process flows across the technology stack.

Project ManagementManage and/or support M&A and transformation related projects within the service domainManage demand and requirements in a structured and sustainable mannerEnsure, follow-up and verify demand delivery by IS or support by service domains according to specified business requirementsSupport of local unitsTrain and educate local units in use of service applicationsCommunicate and share best practices and results within the organizationEngaging local champions in testing/solution verification sessionsQualifications for the roleYou have 10+ years of experience in service management, or customer service within service-oriented or manufacturing sectorsSound understanding of service management processesDeep knowledge of SAP Service Management and connected applications (e.g. from areas such as e-commerce, sales and field service); SAP S/4 Hana experience is highly preferredProject management & change management experienceStrong analytical skills and good understanding of operational excellenceUniversity degree: Master of Science / MBA in Business Administration, International Management, Engineering, Information Systems, or related fieldMore

about us
Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way.

The portfolio includes medium
- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrificationThis opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate.

As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.

The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the gl