Customer Service Specialist

Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2,300 controlled points of sale, which are operated both by partners and by Triumph itself. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers.

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Customer Success Department for our office in Segrate (MI) is looking for

Customer Service Specialist (Dutch/French/Danish Speaker) (f/m/d) (100%)

This position is hybrid, with 2 mandatory days at our office in Segrate (MI).

Your Responsibilities:

• Perform excellent & pro-active track of orders and managing processes that are needed for fulfillment stage
• Ensure policies & procedures such as cancellations, returns, holds (reserved stock) are followed up with all relevant key stakeholders (e.G., CS, Sales, B&M, Finance)
• Ensure a clean Orderbook / Contract Orderbook which is managed pro-actively, ensure on time call-off's (contracts), holds management (reserving of stock), follow up with Sales on time to deliver the holds, including tracking and maintenance of orders with the goal to deliver on time and in full according to set priorities
• Help to resolve credit issues, minimize back orders, manage the remaining to zero through liaising with your counterparts within Finance and Sales
• Fulfil all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs, including the according reflection in the CRM system; this might include Customer Order taking as well as Customer Complaint Management
• Maintain Customer Information Management
• Build and maintain an excellent relationship with the national accounts and ensure an active communication flow with the sales account team
• Support monthly – or bi-monthly account meetings in which performance of the accounts are discussed and actions and priorities to improve our efficiency and effectiveness are defined
• Independently identify and solve account issues related to product orders, deliveries, credit and returns
• Focus on improving processes that have greatest impact on the business; share best practices with colleagues in your team as well as other relevant stakeholders

Your ideal profile:

• 1-3 years of experience in a relevant role
• (Must have) Excellent fluency in English and any of the following languages: Dutch / French / Danish
• Italian (nice to have)
• Experience with agile ways of working as an advantage
• Experience in working with data, analyzing figures, and producing reports
• Accuracy and methodology in execution of operational tasks
• Good interpersonal and communication skills, showing a Customer-centered approach
• Planning and organizational skills, including Time Management and the ability to prioritize and delegate when appropriate
• Analytical skills, attention to details and numbers; affinity to act based on analysis
• Target driven & solution oriented with a quality mindset
• Project management skills and knowledge of methodologies is an advantage
• 360° vision and way of thinking, including solid E2E process understanding
• IT proficiency: Microsoft Office (especially Teams, Excel, Word), experience with SAP (SD and BW module); digital interest & knowledge
• Resilient, ready to question the status-quo
• Valid work permit

We offer:

You will never walk alone

As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.

Make a Difference, together

The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.

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