Solution Consultant

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

OverviewThe Applications/Systems Engineering area is responsible for technical pre/post-sales support. Includes customized application engineering and solutions, implementation, training, and maintenance. Assesses application of firm products to meet customer needs. May prepare product specifications for development and implementation of client solutions.

ResponsibilitiesRole DefinitionThe Solutions Consultant is responsible for the support of a solution designed sale to provide customised service solutions for high potential opportunities and strategic client accounts.

The Roles requiresCustomer engagement with growth and learning for you to gain and conduct in-depth discovery sessions that lead to a solution-based sale of products and servicesProgression to help in the creation of business, functional and technical requirements demonstrate to the client our ability to deliver these services, solutions that meet or exceed expectations.

Support for you to execute on the processes and behaviors that will result in the sales of these new services. Learning geared for you to digest and absorb the training materials that help you facilitate the execution of solution design sessions.

Experience for the RoleTechnical Knowledge with a significant period in the role of a Solution ConsultantProduct to Solution Enabler – Ability to form a solution from the current product portfolio to achieve the customer need.

Problem Solver. Proven ability to conceptualise customised solutions and sell these solutions to the customer.

Technically aware. Experience within a Payments environment. Exposure across multiple payments environments related to the region.

Logical planning and work co-ordination. Strong capacity to communicate and drive alignment on common objectives to meet business objectives for both customer and internalCollaborator. Proven ability to work with sales representatives and sales delivery teams to accelerate revenue.

Customised SolutionYou serve as the bridge between the product, technology, and sales departments to create service solutions that are achievable and profitableYou work with Sales and Customer Success teams to conceptualise, design, sell and assist with implementation of customised solutionsYou produce technical solutions that showcase our value and knowledge of a solution over standard solutionsYou work with the Engineering teams to design new solutions that are scalable and address common problems across marketsHigh-EQ Communicator and TalentCan judge well, both what to say and how to say it based on the situation presented.

Your presence at TNS makes others want to join one of the best companies in the worldTechnical Skills BackgroundConnect – Payment Connectivity
- Skill/Knowledge Level for Role – High 8+ Years Data Networking related to Payment Services and SolutionsExperience covering the following key subjectsIP Based Access Services, Local and Wide Area NetworkingLayer 2 services – Ethernet, VLAN'sLayer 3 VPN services and IP Based servicesKnowledge of Software Defined WAN Services (SDWAN) – Fortinet Product Skill setStrong knowledge of vendor hardware Cisco, Fortinet and Teltonika and Virtual Access ProductsAny relevant technical qualifications CCxx, NSE etcAccess IP Services covering Broadband FTTC/FTTP and Ethernet based services Wireless –4G/5G Services Internet based services VPN (Virtual Private Network) and TLS Cisco Umbrella, ZTNA ServicesUnderstanding of:-Firewalls – Fortigate and CiscoIP Addressing, Network Address Translation, IP SLA and Quality of Service ProfilesCloud based services – AWS, Google Cloud and AzureAdditional require knowledge of the following: -F5 ProductsLinux – Command Line Level understandingVmWare PlatformsDesirable Experience for Payment Services
- HighIndustry awarenessUnderstanding of industry standards and Market trends for the Italian and European Payments MarketSecurity standard PCIDSSP2PE Terminal standardsDDOS mitigationMessage Specifications based on ISO and Nexo variantsQualificationsAdditional RequirementsAccept
- Payment Acceptance – Skill/Knowledge Level for Role –Medium – DesirableOrchestration – Transaction via Platform
- Skill/Knowledge Level for Role
- Medium – DesirableRole RequirementsProvide support to Sales Teams for the following elements – Solution Consultant RemitKnowledge of TNS product and solution capabilities for payment solutionsSupport Sales presentations and meetings with new and existing customersProvide and maintain regular contact with TNS' customersProvide support for customer responses to RFP's/RFI'sKnowledge of TNS' customer base and the Payment market for the relevant country and regionAdvise and recommend products and solutions relevant to a given customerProduction of technical proposals