Italian Customer Experience Associate

Job Title: Italian Customer Experience Associate (Onsite)

Location: Lisbon, Portugal
Job Type: Full-time
Department: Customer Experience
Company: Cross Border Talents

About Us:
At Cross Border Talents, we are a dynamic company committed to connecting talented professionals with exciting career opportunities across borders. Our mission is to provide exceptional recruitment and customer experience services, delivering value and creating lasting relationships. We believe in the power of collaboration, dedication, and creating positive experiences for both our clients and our team. We’re looking for an enthusiastic Italian Customer Experience Associate to join our team and help us elevate customer satisfaction to the next level.

Position Overview:
As an Italian Customer Experience Associate at Cross Border Talents, you'll be at the forefront of delivering outstanding support to our Italian-speaking customers. Based in Lisbon, this is an onsite role where you’ll engage directly with clients to ensure their needs are met and their issues are resolved swiftly. Your goal is to create a memorable experience for every customer interaction, whether you’re answering questions, solving problems, or providing proactive assistance.

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for Italian-speaking customers through phone, email, and chat, offering helpful and timely responses.

• Problem Solving: Address customer concerns and resolve issues efficiently, ensuring that every customer interaction leaves them feeling valued and satisfied.

• Customer Relationship Building: Develop and maintain long-term relationships with customers, fostering loyalty and brand advocacy through personalized and high-quality support.

• Collaboration: Work closely with cross-functional teams, including sales and technical support, to ensure seamless communication and problem resolution.

• Feedback & Improvement: Collect customer feedback and share insights with internal teams to continuously improve products, services, and processes.

• Record Keeping: Maintain accurate and up-to-date customer records in our CRM system, ensuring proper documentation of interactions and resolutions.

• Provide Recommendations: Offer customers advice on how to best use our services, ensuring they’re getting the most out of their experience with Cross Border Talents.

Requirements:

• Fluency in Italian (written and spoken) is required.

• Proficiency in English (written and spoken) for communication with the international team.

• Previous experience in customer service, customer experience, or similar roles is preferred, but we’re happy to train the right candidate with a passion for helping others.

• Strong communication and interpersonal skills with the ability to engage with customers in a friendly, clear, and professional manner.

• Problem-solving mindset with a focus on delivering solutions and ensuring customer satisfaction.

• Organized, with the ability to manage multiple tasks and prioritize effectively.

• Positive, energetic, and proactive approach to customer service.

• Ability to work independently and as part of a team in a fast-paced environment.

Nice-to-Haves:

• Experience with CRM tools such as Zendesk or Salesforce.

• Previous experience working in a multicultural or international environment.

• A passion for customer success and continuous improvement.

Why You'll Love Working with Us:

• Join a Growing Company: At Cross Border Talents, you’ll be part of a team that values creativity, innovation, and building meaningful connections.

• Vibrant Lisbon: Work in one of Europe’s most exciting and picturesque cities, known for its culture, cuisine, and great work-life balance.

• Competitive Compensation & Benefits: Enjoy a competitive salary package with benefits designed to keep you healthy and happy.

• Career Growth: We’re committed to helping you grow professionally, offering continuous training, mentorship, and career development opportunities.

• Dynamic Team Environment: Work with a supportive, diverse, and enthusiastic team who values collaboration and creative problem-solving.