About Orient Express
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.
About Orient Express Venezia at Palazzo Donà Giovannelli
Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
About Orient Express La Dolce Vita
La Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top-class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience.
About Orient Express La Minerva
Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.
As a Travel Curator, you are the architect of the guest experience, working closely with onboard teams to translate expectations into impeccable service aligned with Orient Express’s standards of excellence. You serve as the vital connection between guests and the onboard crew, shaping journeys before guests even step onboard.
Key Responsibilities
Guest Profile Building
Collect and analyze guests’ preferences, habits, and expectations with precision
Develop detailed Guest Profile Reports incorporating qualitative insights and historical data
Share profiles with onboard and Guest Relations teams to ensure seamless and tailored service
Guarantee personalized service from the very start of the journey
Request Management & Communication
Respond promptly and professionally to guest requests
Coordinate special requirements including dietary needs, private celebrations, and exclusive services
Provide clear, accurate, and engaging information on itineraries, excursions, and experiences
Proactively anticipate needs and promote cultural initiatives distinctive to the brand
Conduct pre-departure calls to review the journey, confirm expectations, and deepen understanding of guest preferences
Identify cross-selling opportunities based on guest profiles and share insights with onboard teams
Service Quality & Complaint Handling
Detect potential issues or dissatisfaction prior to departure
Manage complaints discreetly, empathetically, and with a solution-focused approach
Ensure compliance with Orient Express’s high-quality standards
Collect structured feedback to support continuous improvement
Analysis & Reporting
Monitor and analyze guest preferences, recurring requests, and service performance data
Prepare periodic reports on customer insights, improvement opportunities, and cross-selling results
Contribute to the evolution of customer experience processes through qualitative and quantitative analysis
