Senior Cluster Information Technology Specialist

At The Westin Excelsior Rome, we are looking for a Senior Cluster Information Technology Specialist, reporting to the Multi-Property IT Manager.

JOB SUMMARY

Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the assigned property(ies) and technology information technology resources objectives. Implements and monitors systems and manages information technology resources compliance requirements. Manages all property technology planning, decision-making, implementation, maintenance, and disposal. Engages with technology partners, owners, executive committee, and property staff to understand business needs/issues and formulate information technology (IT) related solutions. Manages property internet support. Communicates effectively with all stakeholders.

CANDIDATE PROFILE 

Education and Experience 

• Hospitality Management or related education, awareness of global hospitality technology trends; experience in assignments at
international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 1 year in an Associate Supervisory role.

OR

• Bachelor’s degree level or equivalent and 1 year project management experience. 
 

Solid Technical Knowledge on:

• Server and Active Directory Architecture and Security implementation.
• Windows Server Operating System and Active Directory.
• Desktop Operating iT and Desktop Management (GPO).
• Outlook email and approved mobile devices.
• IT organization and resources available.
• LAN Networks.
• Understanding of the company’s technical standards and policies.

Other Skills 

• Competent written and spoken English skills.
• Demonstrated leadership skills.
• Past Project Management and Organization skills.
• Proven negotiation skills.

CORE WORK ACTIVITIES 

General

• Maintains documented balanced scorecard and annual goals and focus on achieving these goals.
• Executes, prioritizes, organizes, and accomplishes assigned work.
• Demonstrates and applies Information Resources knowledge by keeping up-to-date technically and applies new knowledge to your job.
• Completes other reasonable duties as requested by leadership.

Product

• Verifies stakeholder technology needs are met.
• Seeks to keep informed regarding technology partner activities and priorities.

People

• Builds and maintains positive and effective relations with all the stakeholders.
• Uses the ‘one team’ concept to build and maintain positive and effective relations with Property Associates, Regional IT and technology partners.
• Meets all IT technology partners servicing the property on a routine and ad hoc basis.
• Verifies effective induction program for new associates or those in new or different roles.
• Covers the cluster leader’s function during their absence.
• Perform performance reviews on a timely basis and allocate sufficient time, research and effort to ensure the process effectively benefits the development of Associates.
• Ensure adequate communication, training and execution of all Talent development programs and related initiatives.
• Develop a personal management style that brings positive results from Associates.
• Build and maintain positive and effective relations with direct team members.

Process

• Maintains IT related inventory for the assigned properties/offices in cluster.
• Manages backups and technology disaster recovery planning and execution.
• Generates systems communications for property users to provide user tips, alert users of system problems, and inform staff of progress or status.
• Monitors effective flow of issue management amongst Continent Support Desk, technology partners and cluster organizations.
• Attends Bi-weekly Regional iT Calls.

Network Administration

• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Provide end-user support for all LAN and WAN based applications.
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN and WAN, including batch monitoring, tape backup, and restoration.
• Ensure that the temperature in the computer and telephone rooms remains below 68 degrees Fahrenheit.
• Perform LAN and WAN security procedures, including implementing login requests.
• Maintain and configure servers (e.g., MICROS, RS6000, OPERA, Delphi), including collaborating with other personnel to determine server content.
• Install, configure, and manage computer networks, support server system(s), and supporting software.
• Maintain computer networks, support server system(s), and supporting software.
• Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, upgrades, protocol changes/implementation, and user network communication requirements.
• Review, plan, and evaluate network systems, including providing tactical and strategic input on overall network planning and making recommendations for resources required to maintain and/or expand service levels.
• Provide network communications support and assist with the implementation of office systems.
• Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.
• Plan and manage disk space for entire network.
• Perform testing and analysis of network facilities, including power, links, software, communications devices, lines, modems, and terminals
• Install and modify applications programs.
• Troubleshoot, modify, support, and maintain applications programs

MANAGEMENT COMPETENCIES 

Leadership           

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. 
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Comply with quality assurance expectations and standards.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment, software and systems, internet access. Refer major hardware/software problems or defective products to vendors or technicians for service. Communicate with other IS personnel to resolve non-routine problems with hardware, software, or guest room internet access.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. 
• Driving for Results - Sets high standards of performance for self; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships 

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. 
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability 

• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively. 
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise 

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. 
• Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise. List out all discipline technical competencies relevant to this position. 
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. 
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. 
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. 
  • Reading Comprehension - Understands written sentences and paragraphs in work related documents. 
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.