International Supply Chain: Customer Service

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Are you ready to take your career to the next level in one of the world’s leading multinational companies? Join the International Supply Chain team at Nestlé Waters and become part of a global network where your contribution truly matters.

Ready to take the next step? Apply now and start building your future with us.

Position Snapshot 

• Nestlé Waters in Italy, Milan HQ (Assago)
• Nestlé welcomes people with disabilities
• Permanent Contract
• Engineering/Business Degree or equivalent 
• Minimum 1-2 years of experience in Supply Chain, or Logistics  
• Fluent communication in English and Italian is mandatory

Position Summary 

• Global exposure: Manage shipments and maintain strong relationships with distributors and affiliates worldwide. In this role, you will work in a dynamic, international environment with visibility across global operations.

• Professional Development: Beyond daily operations, you’ll gain hands-on- experience, lead improvement initiatives, and strengthen your expertise in international supply chain processes.
• Impact and innovation: Your insight will help optimize processes and reduce costs, creating value across the organization.  

A day in the life of the Customer Service & Logistic Specialist 

• Maintain daily contact with WH/ factory/ IMSP & supply planner/ T-hub and transport partners
• Main activities on a daily/weekly basis: order management, load optimization, product stock verification, Dispatch plan, interface with T-hub, export document
• Having front-end contact with key stakeholders: we expect you to find proactive solutions to logistic issues and to be a trustful and insightful partner for CS / Logistic team within EA affiliates, to reach a common goal
• Handle claims and returns, resolving load issues directly with transporters and forwarders.
• Conducting KPI reporting and perform analyses to identify opportunities for process improvement and cost optimization

What will make you successful? 

• Degree in Engineering or Business (or equivalent)
• Minimum 1-2 years of experience in Supply Chain or Logistics
• Strong analytical mindset, curiosity, and proactive attitude
• Proficiency in Microsoft Office and analytical tools (Excel, Power Query/Power BI); SAP knowledge is a plus
• Team player with the ability to work under deadlines
• Fluent in Italian and advanced English; additional languages are a plus

We are Nestlé. We are the Good food, Good life company. 

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.

At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé, you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice, and we have chosen to be inclusive.