1st Line Service Desk Analyst

12 ore fa

Italy DCC Tempo pieno

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Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

How you’ll power our business as a Service Desk Analyst

The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software. They respond to 1st line user enquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.

The SDA is also expected to work closely with other IT department personnel to help on tasks that may be outside the scope of their knowledge or expertise.

An SDA will need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources required to function effectively.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s what you’ll be doing

Fields Incoming Help Requests

Resolves IT Support Requests

Escalates Advanced Cases

Maintains Service Records

Performs System Testing and Updates

Maintains IT Documentation

What we’ll need from you

Strong written and oral communication skills.

Strong interpersonal skills.

Ability to use sound judgement in terms of work planning and customer care.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed.

Keen attention to detail.

Analytical and problem-solving abilities.

Ability to prioritise and execute tasks in a high-pressure environment.

Strong customer service orientation.

What you’ll get from us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

EAP (Employee Assistant Plan)

Health plans, wellbeing support, free flu jabs and Eye Care Vouchers

Extensive discounts from loved brands and major retailers

25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours

Enhanced Family Friendly Leave

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.

1st Line Service Desk Analyst

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