Italian Customer Service Agent – Entry Level
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Work Location: Remote position (must be based in Greece)
Relocation: Required – paid relocation package provided
Contract Type: Full-time
Languages Required: Italian (fluent or native), English (intermediate level)
Position Summary
Our client is hiring Italian-speaking Customer Service Agents for a remote support role. This is an entry-level position that requires relocation to Greece, from where the role will be performed remotely in line with operational requirements.
Key Responsibilities
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Handle customer inquiries in Italian via phone, email, and online channels
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Provide accurate information related to products or services
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Resolve issues following established procedures and service guidelines
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Log customer interactions and outcomes in internal systems
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Meet quality standards and productivity objectives
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Escalate cases when resolution cannot be achieved at first level
Candidate Profile
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Fluent written and spoken Italian
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Working knowledge of English (level B2)
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Previous experience not required; full training provided
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Comfortable using computers and internal tools
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Clear communication and problem-solving skills
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Ability to work independently in a remote environment
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Willingness to relocate and reside in Greece
Employment Offer
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Full-time employment contract
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Paid training
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Remote work arrangement from Greece
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Paid relocation package
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Employment benefits in accordance with local legislation
Equal Opportunity Statement
All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.
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