Consultant Information Technology

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: SCOPE Product Manager

TYPE OF CONTRACT: Regular consultancy contract (CST) Level I

UNIT/DIVISION: Digital Solutions Delivery Branch (TECD) Technology Division (TEC)

DUTY STATION (City, Country): Remote

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The Beneficiary Management Products team is focused on delivering software solutions. It is based in Rome, but also consists of team members working remotely in Europe, and in Asia.

Within TEC products, SCOPE is WFP’s beneficiary and transfer management platform that supports WFP in providing digital assistance. The SCOPE platform is used for beneficiary and transfer management.

Reporting to the Lead Product Manager, the Product Manager is responsible to translate business goals into specific software requirements. The Product Manager holds the vision of the product or product component within the SCOPE ecosystem. Hereby referred to as the product. He/She is accountable for maximizing the value of the product resulting from the work of the Product Development Team. The Product Manager aims for an IT solution which achieves the highest quality in terms of technical usability, user acceptability, and domain suitability.

The Product Development team is based in Rome, but also consists of team members working remotely in Europe, and in Asia.

ACCOUNTABILITIES/RESPONSIBILITIES:

•Create and maintain the Product Roadmap outlining the evolution of the product;

•Prepare the Product Roadmap for endorsement by the TEC Demand Assessment Board (DAB) or Project Prioritisation Board (PPR) when requested;

•Perform the role of Scrum Product Owner:

oDevelop and explicitly communicate the Product Goal;

oGather and validate requirements preferably following a Human-Centred Design (HCD) approach;

oEnsure that the Product Backlog is transparent, visible and understood;

oCommunicate requirements inwards to the Product Development Team:

▪Decompose high-level requirements;

▪Create and clearly communicate Product Backlog Items (PBI), partnering closely with Stakeholders and the Product Development Team to ensure everyone understands the items in the backlog;

oCommunication outwards to Stakeholders:

▪Communicate estimates, dependencies and technical issues after grooming sessions, informing and negotiating with the Stakeholders;

▪Make decisions, in consultation with Stakeholders, regarding the priority of PBIs;

oDecide when to deploy the product with the predisposition towards frequent releases

oTake care of Backlog Grooming: regularly review items on the backlog to ensure the backlog contains the appropriate items, that they are prioritized, and that the items at the top of the backlog are ready for delivery;

oParticipate in the Sprint Planning, Daily Standups, Product Demos and Retrospectives when needed.

•Remain up to date on SCOPE functionalities and assess technical feasibility

•Perform functional testing and facilitate acceptance testing

•Provide additional product demonstrations to stakeholders

•Provide troubleshooting and validation of incidents on production as 2nd to 3rd line support.

•Maintain an up to date understanding of the business to comprehend the requirements for development changes.

•Manage the product budget (including support & maintenance costs), and prepare cost estimates based on the IT Solution Architect’s high-level effort estimates;

•Keep track of the consumption of purchased time-and-materials quotas;

•Verify vendor consumption reports and invoices;

•Approve consumption reports for the insertion the corresponding Service Entry Sheets; and

•In collaboration with the TEC’s Head of Sourcing, initiate the request for the creation of Purchase Orders.

•Other duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:

•Product Roadmap;

•Product Backlog well-structured in Epics, Features, and User Stories, with User Stories that pass the “Definition of Ready” as per the INVEST criteria.

•3rd line support focussing on improved initial response times within the unit and greater satisfaction from customers and other units. Development of artefacts required to support the methodology.

•Where testing is requested, testing must be evident by producing test plans and expected and actual results.

•Test plans from the QA team must be reviewed and validated to ensure they meet all country office specific operational processes.

•Product fact sheets and manuals to be produced for new and existing functionality.

•As new functionality is written, accompanying release notes to be written.

•Project and release plans when requested

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

University degree in business administration, information technology, or other related fields.

Experience:

Minimum 3 years of post-graduate experience within Agile product management environments, including a proven track record of planning, leading and executing product deliveries.

Knowledge & Skills:

•Familiarity with SCOPE or other similar platforms or business processes within the domain areas of digital assistance is a plus

•Familiarity with banking systems, electronic money transfer systems, security protocols, industry standards, procurement of financial services and points/awards systems is a bonus.

•Being able to facilitate business units so that there is a common understanding and consensus when discussing projects and changes.

•Ability to run requirements workshops if requested and under the guidance of the Lead Product Manager

Capabilities:

•Ability to think creatively, strategically, and identify and resolve problems;

•Excellent verbal and written communication and presentation skills;

•Well organized and detail oriented;

•Able to effectively coordinate multiple responsibilities simultaneously;

•Able to articulate complex concepts in non-technical language;

•Able to plan and organize work and communicate effectively;

•Enthusiastically work with a diverse population of people of different national and cultural backgrounds, particularly valuing respectfulness and inclusively leveraging everyone's talents

Languages:

Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.