Customer Service Manager
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- Position Details
Position : Customer Service Manager
Working mode : Hybrid
Type of contract : Permanent contract
Starting : ASAP
We are seeking a dynamic and experienced Customer Service Manager. This role requires fluency in Italian and either French or English to support an international clientele effectively.
Key Responsibilities:
- Customer Support Excellence: Lead and manage the customer service team to deliver exceptional support and resolve customer inquiries efficiently.
- Team Leadership: Recruit, train, and mentor team members, ensuring alignment with the company’s service standards.
- Communication: Act as the primary point of contact for Italian-speaking customers while coordinating seamlessly with French or English-speaking teams.
- Process Optimization: Develop and refine customer service workflows to enhance response times and customer satisfaction.
- Customer Satisfaction: Analyze feedback, monitor KPIs, and implement improvements to exceed customer expectations.
- Problem Resolution: Address and resolve complex customer issues or escalations promptly and professionally.
Requirements:
- Languages: Native-level fluency in Italian and fluency in either French or English (both languages are a strong advantage).
- Experience: Proven experience in customer service, preferably in a leadership role. Experience in the real estate or technology sectors is a plus.
- Skills:
- Strong interpersonal and communication skills.
- Proficiency in CRM tools and customer support systems.
- Problem-solving and conflict resolution abilities.
- Organizational and multitasking skills in a remote setting.
- Education: A degree in Business Administration, Communications, or a related field is preferred.
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