Customer Support Onboarding Internship
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About the Role
At DNV, we are committed to delivering an outstanding customer experience throughout the entire customer journey. We are looking for a proactive and customer-focused Customer Onboarding Specialist to support customers in their adoption of DNV's digital platforms and services.
In this role, you will be responsible for ensuring a smooth and successful onboarding experience, supporting customers during their first interactions with our customer portals and helping them maximize the value of our digital solutions.
Job description:
Are you looking to kick-start your career in an international and dynamic environment?
Join our DNV Business Assurance team in Vimercate, Italy, as a Customer Support Onboarding Intership,
This internship is a great opportunity to grow, learn, and gain hands-on experience while supporting our Sales team with key administrative and commercial activities.
Key Responsibilities
Customer Onboarding
- Manage and monitor onboarding activities for assigned customers.
- Ensure customers successfully complete portal registration and activation tasks.
- Support customers experiencing onboarding or access issues.
- Drive customer adoption through proactive engagement and follow-up activities.
Data Quality Management
- Verify and maintain the accuracy of customer and contact information.
- Ensure customer email data is complete and up to date.
- Resolve bounced or invalid email issues affecting onboarding communications.
- Support data validation and cleansing activities across relevant systems.
Customer Support
- Guide customers through their initial experience with DNV digital platforms.
- Account activation and portal access.
- Assist customers with user administration, permissions, and role management.
- Deliver co-browsing and operational support sessions when required.
Adoption & Performance Monitoring
- Monitor customer adoption KPIs and engagement metrics.
- Analyze dashboards and reports to identify customers requiring support.
- Proactively contact customers who have not completed onboarding or are not actively using the platform.
- Contribute to continuous improvement initiatives aimed at increasing customer adoption.
Operational Activities
- Update and validate customer information within company systems.
- Support onboarding
Responsibilities
What we offer:
- Strong company culture with emphasis on competence development
- International working environment.
- Great colleagues who value teamwork and support
- Interesting and challenging tasks
- Through onboarding process
- Fixed reimbursement 800,00€+ Meal Voucher 9,00€/working day
- 6-months contract (with a possibility to extend)
Qualifications
Requirements:
- Excellent Italian skills required – both written and verbal
- Fluent English required (written and verbal)
- Working proficiency in MS Office
- Ability to work independently, using own initiative, as well as a part of a team
- Proactive, curious and positive approach
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