Product Support Specialist
9 ore fa
Cernusco sul Naviglio MI, Michigan, Italia
Canon
Tempo pieno
Gratuito con email o Google
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Description
Responsibilities
Qualifications
We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Responsibilities
Main responsibilities:
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs.
- Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Qualifications
Skills required
- Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
- Ability to collaborate with development teams to manage bugs, enhancements, and support activities
Canon Core Competencies:
Focus on the customer
Apply high standards of accuracy
Drive for results
Create Solutions to problems
Take ownership & accountability