Coordinator Account Operations
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Job Purpose
Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.
Responsibilites and Tasks
- Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:
- Order entry, rescheduling and expediting via internal system
- Ensure correct placing of purchase orders
- Adjust and improve purchase orders (change, improvement, escalation)
- Monitor and control reservation controlled items (CBM, Ceiling, etc.) - Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:
- Invoicing, credit/debit- and selfbill handling: ensure a timely payment and balancing of stock and return shipments - Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:
- Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-, excessive- and obsolete stock levels - Master file maintenance: facilitate the day-to-day running of the customer’s account:
- Maintain accurate customer information, in order to have a clear record of customers’ specific requirements - Customer Relationship: join customer visits depends on necessity:
- Support Sales actively in terms of Logistic/SCM issues and customer visits - Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:
- Follow processes in line with documented procedures within the job’s authorization levels
Required Knowledge/Experience
- Secondary school level or comparable commercial education in connection with the appropriate professional experience (3 years)
- Advanced experience in ERP systems (USSO/AS400, SAP, etc.)
- Basic commercial Skills
- Good English and local language skills in speaking and writing
- Basic skills in standard software (MS Office, etc.) and Murata specific software
- Basic product knowledge
- Basic knowledge in Quality Management
- Basic communication skills (active listening, conflict management)
- Ready for business trips
- Basic negotiation skills
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