Global Operations Associate

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Your responsibilities as a Global Operations Associate include, but are not limited to, the following:

Responsibilities:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.
• Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior 
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Prerequisites:

• BA/BS Degree or completed professional training as forwarding agent
• 1-2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations (ocean freight knowledge is a plus)
• Fluent in Italian and English (other European languages are a plus)
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

What's in there for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunches compensation up to 12 euros / days
• Health Insurance & Life  insurance
• Statutory pension contributions 
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

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