Help Desk Anst Sr Prin

Job Description
Responsibilities include: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Oversee the daily performance of computer systems Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Answer user inquiries regarding computer software or hardware operation to resolve problems. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Confer with staff, users, and management to establish requirements for new systems or modifications Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Refer major hardware or software problems or defective products to vendors or technicians for service. Prepare evaluations of software or hardware and recommend improvements or upgrades. Develop training materials and procedures or train users in the proper use of hardware or software Inspect equipment and read order sheets to prepare for delivery to users Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis Provide direction to junior and senior workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software Modify and customize commercial programs for internal needs Other locations include: Vicenza, Italy Republic of Korea Honolulu, Hawaii San Antonio, TX Colorado Springs, CO Wiesbaden, Germany Typical Education and Experience Typically a Bachelor's Degree and 8 years work experience or equivalent experience Required Skills and Education 15+ years in user Help Desk (Tier 2/3) and field support.

Education:
Bachelor's or Master's degree in a relevant field or equivalent experience.

Qualifications:
A Subject Matter Expert role for top-level user / help desk support., extensive experience and the ability to operate independently in the field. Certifications: ITIL Foundation and CompTIA Security+ Preferred Skills and Education Prefer some SYSADMIN skills / experience, but not required. About BAE Systems, Inc. BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support. Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.