Business Analyst
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- On site
- Italy Salary range: 50 000.00 EUR
- 60 000.00 EUR per year, dependent upon experience Contact: Bojan Ulemek on: +49 (0) 89 23 88 98 671
Key Responsibilities
• Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
• Validate functional knowledge transfer & create reusable business and process documentation.
• Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
• Collaborate with business stakeholders, product owners, architects, and delivery teams to define digital transformation roadmaps and solution requirements.
• Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
• Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
• Drive requirement workshops and manage stakeholder expectations across business and technology teams.
• Possess strong Telecom domain expertise in customer onboarding, account management, billing, payments, order management, service requests, and digital journeys.
• Work closely with UX, development, testing, and DevOps teams to ensure end-to-end solution alignment and traceability.
• Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.
• Facilitate UAT planning, business validation, change management, and production rollout activities.
• Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments Experience/Qualifications:
• 10–15 years in business analysis, with at least 5 in telecom B2B/B2C digital channels (apps, portals, self-service)
• Hands-on delivery of BRDs/FRDs, user stories, process flows (BPMN), use cases and acceptance criteria
• Strong functional knowledge of telco journeys: onboarding, account management, billing, payments, order management, service requests
• Experience defining API, integration and data requirements across CRM, billing and middleware platforms
• Ran requirement workshops and UAT with senior business stakeholders
• Agile/Scrum delivery experience; tools such as Jira, Confluence, Visio/Miro, Figma/Balsamiq for wireframes
• Degree in IT, Engineering, Business or equivalent; CBAP/PMI-PBA/Scrum PO certification is a plus
• Strong English; Italian highly preferred
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