Technical Account Manager
4 settimane fa
Roma, Lazio, Italia
Fortinet
Tempo pieno
Gratuito con email o Google
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Gratuito con email o Google
Office based 4 days a week in Fortinet's Rome (or Milan) office
Need to be an Italian/English speaker
- business level
Key Responsibilities
* Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
* Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
* Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
* Take initiatives and ownership of customer incidents to drive for timely resolutions
* Manage customer communications and expectations until the closure of each case
* Participate in customer conference calls or face to face customer meetings
* Produce service reports to summarize service activity and performance for key stakeholders
* Report Software/Hardware related issues to R&D department and assure follow-up Skills and Attributes
Requirements:
* Good understanding of data networking protocols, specifically TCP/IP, routing and switching
* Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
* Strong troubleshooting and problem solving skills
* Face to face and remote customer management experience
* Previous experience in a technical support position with telco or large enterprise space.
* Strong interpersonal and communication skills
* Previous experience on Fortinet products is an advantage Educational and Experience
Requirements:
* Minimum of 6 years of experience in a technical support/post-sales role
* Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
* Fortinet certification FCP, FCSS, FCX a distinct advantage or similar #LI-NC1
- business level
Key Responsibilities
* Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
* Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
* Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
* Take initiatives and ownership of customer incidents to drive for timely resolutions
* Manage customer communications and expectations until the closure of each case
* Participate in customer conference calls or face to face customer meetings
* Produce service reports to summarize service activity and performance for key stakeholders
* Report Software/Hardware related issues to R&D department and assure follow-up Skills and Attributes
Requirements:
* Good understanding of data networking protocols, specifically TCP/IP, routing and switching
* Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
* Strong troubleshooting and problem solving skills
* Face to face and remote customer management experience
* Previous experience in a technical support position with telco or large enterprise space.
* Strong interpersonal and communication skills
* Previous experience on Fortinet products is an advantage Educational and Experience
Requirements:
* Minimum of 6 years of experience in a technical support/post-sales role
* Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
* Fortinet certification FCP, FCSS, FCX a distinct advantage or similar #LI-NC1