Customer Service Agent

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Customer Service Agent – Fix Term Contract

About the role
Haleon, a leading company in the chemical/pharmaceutical OTC sector, is looking for a Customer Service Agent to join our Milan-based team. The candidate will join the Supply Chain Department, working in an international and dynamic business environment and collaborating closely with Customer Service and other key internal stakeholders.

Key responsibilities
The role will mainly focus on the following activities:
• Manage and monitor customer orders through business systems such as SAP, EDI and CRM, ensuring accurate and timely execution;
• Contribute to process innovation initiatives aimed at improving efficiency and service quality;
• Extract and analyze reports from SAP and CRM to provide relevant insights and support business needs;
• Manage order prioritization based on business requirements, including stock constraints and urgent requests, providing proactive updates to internal stakeholders;
• Handle customer complaints, returns and credit notes, ensuring appropriate follow-up and resolution;
• Manage order-related activities in line with established cut-off schedules;
• Monitor logistics partners and customer deliveries, supporting timely and complete order fulfillment and OTIF (On Time In Full) performance;
• Collaborate cross-functionally with Customer Service, Logistics and other internal teams to ensure a high level of service and effective business execution. Requirements
• Degree in Management Engineering, Economics, Management, Statistics or a related discipline;
• Minimum 1 year of relevant professional experience, preferably within Supply Chain, Customer Service, Logistics or a related business area;
• Excellent knowledge of Microsoft Office, with a particular focus on Excel and PowerPoint; familiarity with data analysis tools or techniques would be considered a plus;
• Good command of English, both written and spoken;
• Strong analytical and organizational skills, with a proactive and collaborative approach. EUR 32.626,00
- EUR 44.860,20 The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process. Job Posting End Date 2026-11-03 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.