Consultant Partnerships

DEADLINE FOR APPLICATIONS 27 October 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP?
• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
•

We offer
an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: Salesforce Administrator and Developer TYPE OF CONTRACT: Consultant (Level 1) UNIT/DIVISION: TECD DUTY STATION (City, Country): Rome, Italy (HQ) DURATION: 11 months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The World Food Programme (WFP) is the world's largest humanitarian agency, working towards achieving a world with zero hunger. We are seeking to fill the position of Salesforce Administrator and Developer, based in the CRM Competence Centre (CC) in TECD, at our Headquarters in Rome, Italy. WFP relies entirely on voluntary contributions to finance its projects. Relationships with fundraising partners from the public sector are pivotal in supporting WFP projects in all the countries where we work, saving lives and reducing hunger across the globe. WFP uses Salesforce as its donor relationship system and for selected additional business use cases. A Salesforce Administrator and Developer is required to support the day-to-day administration, maintenance and enhancement of the platform. ACCOUNTABILITIES/RESPONSIBILITIES: 1.
Work with the CRM Competence Centre Coordinator and team to administer and maintain the Salesforce platform and ensure that it supports approved WFP business requirements. 2.
Provide technical support, troubleshoot platform issues and resolve incidents within the agreed support and escalation processes. 3.
Configure and develop approved Salesforce enhancements, including Flow, Apex, triggers, validation rules, custom objects, fields, record types, Lightning pages and page layouts, following established development and release processes. 4.
Prepare and execute unit and system testing, support user acceptance testing, and document defects and resolutions. 5.
Administer users, roles, profiles, permission sets, permission-set groups, sharing rules and related access controls. 6.
Maintain technical documentation, configuration records, release notes, support guidance and standard operating procedures. 7.
Support periodic security and access reviews and ensure compliance with WFP information-security, data-privacy and TEC standards. 8.
Support the technical implementation and maintenance of integrations between Salesforce and other WFP systems, in coordination with the relevant TEC teams. 9.
Monitor Salesforce releases and platform capabilities and recommend practical improvements that support stability, usability and maintainability. 10.
Perform other Salesforce administration and development tasks as requested by the CRM Competence Centre within the scope of the assignment. DELIVERABLES AT THE END OF THE CONTRACT: 1.
Salesforce platform configuration and administration maintained throughout the assignment, including user accounts, roles, profiles, permission sets, sharing arrangements and routine platform settings. 2.
Approved Salesforce enhancements configured, developed, tested and deployed through the established change and release-management processes, using Flow, Apex, triggers, validation rules and other appropriate platform capabilities. 4.
Assigned incidents, defects and technical support requests analysed and resolved or escalated, with actions and outcomes recorded in the designated support tools. 5.
Testing and release documentation completed for delivered changes, including test cases, results, defect records, deployment steps, rollback instructions/release notes, as applicable. 6.
Salesforce integrations supported and maintained within the scope of the assignment, including troubleshooting, minor enhancements and documentation of relevant mappings, dependencies and errors. 7.
User-access and security controls reviewed and updated as requested, with identified issues remediated/documented according to WFP information-security, data-privacy requirements. 8.
Technical and operational documentation kept current and stored in the designated WFP repository, including configuration records, source-code documentation, support guidance and standard operating procedures. 9.
End-of-assignment handover completed, including an updated backlog of outstanding items, transfer of relevant documentation and a concise summary of work completed, open issues and recommended next actions. QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:
Undergraduate level university degree in IT, Computer Sciences, Information Management, International Development, Business Administration, Social Sciences or other related fields.

Experience:
-Must be a certified Salesforce Administrator and certified Salesforce Platform Developer II. -Must be familiar with administering and customising custom objects, validation rules, Flow, Apex, triggers, production and sandbox environments, Lightning pages, Visualforce pages, basic HTML, APIs, permission sets and permission-set groups. -Must have at least 3 years of relevant work experience as a Salesforce administrator or developer, ideally in the context of a large international organisation. -Must have practical experience configuring, developing, testing and deploying maintainable solutions on the Salesforce platform. Knowledge &

Skills:
-An understanding of how technology can optimize the work of often geographically distributed groups and teams. -Familiarity with an international working environment. Languages: Fluency (level C) in English language. Knowledge of Spanish, French or Arabic a strong asset. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once

your profile
is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application
- unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.