Product Quality Engineer

Brief

Job Description
The Product Quality Engineer acts as the vital link between field performance and product evolution. The role leverages real-world data, lessons learned, customer feedback, warranty information, and reliability analysis to improve product quality, manufacturing performance, and future product designs. The position leads structured problem-solving activities, drives robust Root Cause Analysis (RCA), and ensures corrective actions are effectively implemented to improve customer satisfaction and product reliability. Essential Functions:
• Analyze field, warranty, and customer quality data to identify performance trends, recurring failures, and improvement opportunities.
• Lead and facilitate 8D investigations for customer complaints, field failures, warranty claims, and recurring quality issues.
• Drive robust Root Cause Analysis utilizing 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, Kepner-Tregoe, and other structured methodologies.
• Coordinate containment, correction, corrective action, and preventive action activities across Engineering, Manufacturing, Suppliers, and Service.
• Validate root causes through testing, inspection, statistical analysis, and engineering evidence.
• Verify effectiveness of corrective actions and ensure sustainable implementation.
• Interface with factories to drive manufacturing improvements and deployment of lessons learned.
• Provide quality and reliability inputs into DVT, DFMEA, PFMEA, Control Plans, and product development activities.
• Define and lead Product Quality Plans including EOL testing and validation requirements.
• Monitor prototype builds, participate in approval processes, and report results.
• Partner with Supplier Quality Engineering and Procurement to improve supplier performance and reliability.
• Support development of quality processes, inspection plans, and Critical-to-Quality controls.
• Collect, analyze, and report quality, reliability, warranty, and performance metrics.
• Lead reliability and field quality reviews and deploy lessons learned across the organization.
• Support End-to-End quality improvement projects.

Qualifications:
Required

skills:
• Advanced knowledge of 8D Problem Solving and CAPA methodologies.
• Strong Root Cause Analysis skills using 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, and evidence-based investigation techniques.
• Experience leading cross-functional investigations involving Engineering, Manufacturing, Suppliers, and Service teams.
• Strong analytical and statistical problem-solving capability.
• Working knowledge of DFMEA, PFMEA, Control Plans, SPC, MSA, and process capability tools.
• Experience using warranty, reliability, and field performance data to drive improvements.
• Ability to communicate effectively with all organizational levels.
• Good English language skills.
• Knowledge of refrigeration, thermal management, HVAC, or related technologies preferred. Additional / Preferred

Qualifications:
• 7+ years of quality, reliability, manufacturing, or product engineering experience.
• Six Sigma Green Belt, Black Belt, ASQ CQE, or equivalent certification.
• Experience with customer complaints, warranty analysis, and field reliability improvement programs.
• Experience within HVAC, thermal management, refrigeration, electromechanical equipment, or related industries. Basic

Qualifications:
• Bachelor's degree in Mechanical, Electrical, Industrial, Quality Engineering, or related technical field.
• 5+ years of experience in Quality Engineering, Manufacturing Engineering, Reliability Engineering, Product Engineering, or related functions.
• 3+ years of experience leading RCA, 8D investigations, and corrective action activities in a manufacturing environment.
• Experience working within ISO 9001 or equivalent quality management systems.
• Experience working in cross-functional teams. Time Travel Needed:
• 20%