Italian & English Customer Support Specialist – Relocation to Lisbon, Portugal
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Location:
Lisbon, Portugal. Working Model: On-site / Hybrid (depending on the assigned project). Work Authorization: Valid EU Citizenship or valid Portuguese work permit is required. Contract Type: Initial fixed-term contract with path to permanent contract (contrato sem termo).
Key Responsibilities
Multilingual Support: Assist Italian-speaking customers via phone, email, and live chat with a friendly and professional approach. Problem Solving: Efficiently troubleshoot inquiries, resolve product or service issues, and provide accurate, timely information. Brand Advocacy: Maintain high levels of customer satisfaction and deliver exceptional service that reflects positively on top global brands. System Documentation: Accurately log customer interactions, support tickets, and resolutions in the CRM system.
What We Offer
Full Relocation & Comprehensive Benefits Moving to a new country should be exciting, not stressful. We provide a full-service relocation package to ensure a smooth transition to life in Portugal: Flight Ticket Reimbursement: One-way flight ticket to Lisbon reimbursed after onboarding. Company Accommodation: Free company-provided accommodation or hotel stay upon arrival to help you settle in easily. Administrative Support: Comprehensive assistance with local paperwork, including obtaining your NIF (Tax Number), NISS (Social Security), and setting up a Portuguese bank account. Competitive Salary Package: Competitive base salary plus monthly performance bonuses. 14 Salaries Per Year: Benefit from Portugal's standard 13th and 14th-month salary bonuses (Holiday and Christmas allowances). Health Insurance: Private health and dental insurance coverage provided upon contract signature. Paid Onboarding: Full, comprehensive training provided in Italian and English. The Portugal Advantage: An Exceptional European Lifestyle Sun & Coastline: Enjoy over 300 days of sunshine per year, world-class surfing beaches, and a relaxed coastal lifestyle. Vibrant Culture: Rich history, thriving gastronomy, affordable dining out, and a bustling international community. Work-Life Balance: Portugal is consistently ranked among the safest and most welcoming countries in the world, offering an incredible quality of life. Candidate Profile & Requirements Languages: Native or C1/C2 Fluent Italian paired with B2 level English (working proficiency). Citizenship: Valid EU Citizenship or current legal authorization to work in Portugal.
Skills:
Excellent communication, active listening, empathy, and strong problem-solving skills.
Experience:
Previous customer support, contact center, or retail experience is a plus, but motivated entry-level candidates are welcome
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