Transition Manager

1 giorno fa

Milan, Lombardy, Italia Manning Global Tempo pieno 65.000 € - 75.000 € Contratto

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Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Transition Manager on behalf of one of their blue-chip international clients to join their organization in Italy. Job Title: Transition Manager Employment: Full time Start Date: November/2026 Country: Milano
- On site
- Italy Salary range: 65 000.00 EUR
- 75 000.00 EUR per year, dependent upon experience Contact: Bojan Ulemek on: +49 (0) 89 23 88 98 671

Key Responsibilities
• Own end-to-end transition of the agreed scope from incumbent vendors
• Define and manage the integrated transition plan covering mobilization, KT, forward shadowing, reverse shadowing, stabilization and handover.
• Establish transition waves aligned to applications, value streams, release commitments, business criticality and operational risk.
• Coordinate incumbent SMEs, customer stakeholders, client leads and third parties for timely knowledge transfer.
• Drive collection and validation of architecture documents, SOPs, runbooks, code repositories, incident history and operational knowledge.
• Define entry and exit criteria, quality gates, readiness checklists and formal sign-offs for every transition phase.
• Track KT coverage, playback results, competency assessments, knowledge gaps, open actions, risks and dependencies.
• Ensure the client teams achieve independent delivery capability through forward shadowing and reverse shadowing.
• Coordinate resource onboarding, system access, security clearances, tools, environments and infrastructure readiness.
• Protect production stability, ongoing releases, SLA performance and business continuity throughout the transition.
• Maintain the transition RAID log, dashboard, governance cadence and executive status reporting.
• Lead transition issue resolution, escalation, mitigation and recovery planning across all workstreams.
• Manage transition scope, schedule, effort, assumptions, dependencies and compliance with contractual commitments. Experience/Qualifications:
• 15+ years in IT services, with at least 5 leading large-scale ADM/AMS transitions from incumbent vendors
• Hands-on experience running KT, forward shadowing, reverse shadowing, stabilization and handover with formal entry/exit criteria
• Multi-vendor environment experience; comfortable coordinating incumbents, customer teams and third parties
• Strong RAID management, governance cadence and executive reporting
• Telecom or telco digital channels background strongly preferred
• Understanding of contractual/SLA obligations in outsourcing deals
• PMP/PRINCE2/ITIL is a plus
• Fluent English; Italian highly preferred

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