Key Account Manager – MNO

Key Account Manager – MNO Italy | Commercial | Permanent

About the role
At Boldyn Networks, we’re reimagining the way people live, work and play by delivering the advanced connectivity infrastructure that keeps the world moving. We’re looking for an experienced Key Account Manager – MNO to take strategic ownership of relationships with some of Italy’s leading Mobile Network Operators. This is a senior, highly visible commercial role where you’ll act as a key interface between Boldyn Networks and our MNO partners. You’ll build trusted relationships with senior stakeholders, develop and execute strategic account plans, protect and grow existing partnerships, and ensure we deliver long-term value for both our customers and Boldyn. You’ll work across commercial, technology, operations, delivery, finance and legal teams, bringing the organisation together around a clear and consistent customer strategy. What you’ll be doing As Key Account Manager – MNO, you’ll:
• Own strategic relationships with priority MNO customers, building strong partnerships across commercial, technology, procurement, finance and executive leadership teams.
• Develop and deliver strategic account plans covering customer priorities, existing contracts, operational performance, risks and future growth opportunities.
• Establish effective account governance, including executive sponsorship, stakeholder mapping, regular engagement and clear escalation routes.
• Lead account reviews, executive briefings and customer governance forums, ensuring actions and commitments are followed through.
• Identify opportunities to retain, renew and expand our strategic MNO partnerships.
• Understand our customers’ evolving priorities and translate them into sustainable commercial opportunities.
• Lead commercial conversations around renewals, account expansion, negotiation, forecasting and value protection.
• Coordinate colleagues across commercial, technical, delivery, operations, finance and legal teams to create a single, aligned Boldyn position for each customer.
• Manage complex customer or operational issues with pace, credibility and commercial judgement.
• Build a detailed understanding of each account’s health, opportunities and risks, ensuring these are clearly understood internally. What success will look like During your first 12 months, you’ll have:
• Established a clear account governance model across your priority MNO customers.
• Built trusted relationships with key decision-makers and influencers at senior and executive level.
• Created concise, actionable account plans bringing together contracts, performance, risk and growth opportunities.
• Established a regular rhythm of customer reviews and executive engagement.
• Developed a strong understanding of customer priorities and partnership health.
• Identified and progressed renewal, expansion and strategic partnership opportunities.
• Strengthened internal alignment around our most important MNO relationships. Ultimately, your success will be measured by the strength of our customer relationships, retention and growth of strategic accounts, effective account governance, and the long-term value we create together with our MNO partners. What we’re looking for You’ll bring significant experience managing complex strategic accounts within telecommunications, mobile infrastructure, connectivity or a closely related environment. We’re particularly interested in people who can demonstrate:
• Proven experience managing senior relationships within MNOs or major telecommunications customers.
• Strong knowledge of the Italian telecommunications market and MNO environment.
• A track record of building trusted relationships with senior and executive-level stakeholders.
• Strong strategic account planning and account governance capability.
• Experience managing renewals, negotiations and account growth within complex B2B relationships.
• The ability to navigate large organisations and balance multiple stakeholder priorities.
• Strong commercial judgement and the confidence to manage challenging customer conversations.
• The ability to mobilise and influence cross-functional teams without necessarily having direct authority over them.
• A good understanding of telecommunications infrastructure, connectivity solutions and MNO operating models.
• Excellent communication, influencing and presentation skills. A degree-level qualification is preferred, although substantial relevant commercial and telecommunications experience is equally important. The person we’re looking for This role will suit someone who combines commercial credibility with strong relationship-building skills. You’ll be comfortable operating with senior executives while also getting into the detail when needed. You’ll know how to create structure around complex accounts, bring different internal teams together and build genuine customer trust. Most importantly, you’ll think beyond individual transactions. You’ll understand how to turn strong customer relationships into sustainable, long-term partnerships. About Boldyn Networks At Boldyn Networks, we’re bringing together the people, technology and expertise needed to create the advanced shared networks of the future. Our people work on some of the most exciting connectivity challenges around the world, helping our customers and partners create smarter, more connected places and experiences. We believe the best results come from bringing different perspectives together, and we’re committed to creating an inclusive environment where everyone can contribute, develop and succeed. Ready to make an impact? If you have deep experience in the MNO environment and enjoy building strategic customer relationships that create genuine long-term value, we’d love to hear from you.