Technical Sales Support Specialist Italy

We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do. We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting), and everything happens right here at our headquarters in Sofia. Sounds exciting? Keep reading... Technical Sales Support Specialist  Your Role You support Shelly customers across the Italian speaking markets and make every interaction helpful, clear, and human. You provide pre
- and post-sales assistance, guide users through our products, and identify new business opportunities that support the growth of our sales team. �
� You are fluent in Italian and English, both written and spoken  �
� You have at least 2 years of experience in customer support, technical support, sales support, or a similar customer-facing role  �
� You have experience with wiring and concept diagrams for electrical connections and first-hand knowledge of the Shelly ecosystem  �
� You communicate clearly, confidently, and professionally across phone, email, chat, and support platforms  �
� You approach customer questions with patience, curiosity, and a practical problem-solving mindset  �
� You are comfortable using CRM, helpdesk, or ticketing systems; experience with Zendesk or HubSpot is an advantage  �
� You orgnise your work effectively and keep customer information and follow-up actions accurate  �
� You are interested in technology, smart homes, and connected devices  �
� You bring experience in IoT, electronics, home automation, or technical products  �
� You recognise commercial opportunities and feel comfortable supporting lead qualification and pre-sales activities  �
� You collaborate well with sales, technical, and product teams in an international environment �
� You support customers through chat, email, phone, and the company ticketing system  �
� You answer product questions and guide users through product selection, setup, configuration, and everyday use �
� You investigate customer issues, provide practical troubleshooting, and ensure timely and accurate resolutions  �
� You support customers throughout both the pre-sales and post-sales journey  �
� You identify and qualify potential business leads and share relevant opportunities with the sales team  �
� You maintain accurate records of customer conversations, technical cases, follow-up actions, and resolutions  �
� You follow up on open cases and keep customers informed until their questions are resolved  �
� You collaborate with sales, technical support, product, and other internal teams to solve complex customer cases �
� You collect customer feedback and share useful insights that help us improve our products, services, and support processes  �
� You represent Shelly with warmth, intelligence, professionalism, and a genuine passion for innovation
* A startup spirit in a globally impactful company
* Work that merges innovation with sustainability
* A vibrant team culture with no bureaucracy
* Room to grow, create, and leave your mark
* A chance to turn tech dreams into reality