Consulente spa

POSITION: SPA & Wellness Consultant / Advisor Company: Hilton Contract Type: Consultancy Agreement / Project-based Contract (or Permanent / Seasonal Advisory Role)

ABOUT US
– HILTON & IL PICCIOLO Hilton is a global leader in hospitality, dedicated to providing exceptional experiences for our guests worldwide. Il Picciolo Etna Golf Resort & Spa is an exclusive luxury resort situated on the slopes of Mount Etna, featuring a championship golf course, an exclusive Spa & Wellness Center, and world-class amenities tailored to an international clientele. THE ROLE: SPA & WELLNESS CONSULTANT We are seeking an experienced, visionary, and results-driven SPA & Wellness Consultant to guide the strategic direction, operational excellence, and holistic wellness experience of our resort's Spa. Working closely with Resort Management, you will optimize the guest journey, design high-end treatment menus, ensure standard operating procedures (SOPs) align with Hilton’s luxury standards, and boost department profitability.

KEY RESPONSIBILITIES
1. Strategic Concept & Menu Development: Design and update the Spa's service menu, integrating signature Etna-inspired treatments, holistic wellness protocols, and premium skincare lines. Analyze market trends and competitor positioning to keep the resort's wellness offer innovative and competitive. 2. Quality Standards & Staff Training: Develop and implement high-level SOPs for treatment execution, guest consultation, and service etiquette. Conduct specialized training sessions for therapist staff, front-of-house receptionists, and spa attendants to ensure flawless service standards. 3. Commercial & Revenue Advisory: Collaborate with hotel leadership to audit Spa financial performance, operational costs, retail sales, and therapist utilization rates. Develop yield management strategies, membership packages, and cross-promotions with Golf and F&B departments to drive revenue. 4. Quality Control & Guest

Experience:
Perform regular operational audits to ensure top-tier hygiene, safety, aesthetic presentation, and equipment maintenance. Review guest feedback to refine service workflows and elevate overall guest satisfaction.

REQUIREMENTS:

Experience:
Proven experience (5+ years) as a Spa Consultant, Spa Director, or Senior Wellness Specialist within 5-star luxury hotels, boutique resorts, or renowned international spa brands. Languages: Excellent command of spoken and written English (mandatory). Knowledge of Italian is highly appreciated. Technical Expertise: Deep knowledge of holistic wellness trends, cosmetic brands, spa software, retail strategy, and P&L optimization. Soft

Skills:
Exceptional analytical capacity, strategic vision, strong communication skills, and a passionate approach to hospitality and guest care. COMPENSATION &

BENEFITS:
Remuneration: Retainer / Consultancy Fee commensurate with experience and project scope (or competitive Annual Gross Salary if structured as an internal position). Hilton Benefits & Perks: Access to the Go Hilton Travel Program (discounted room rates for team members, friends, and family worldwide). Discounts on F&B and Spa services across participating Hilton properties. Professional development and networking opportunities within the Hilton Global Wellness network.