Service Designer

13 ore fa

Milan, Lombardy, Italia BSD design Tempo pieno

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Company Description BSD design is a digital research, design, and innovation company founded in 1990. Its founders are recognized experts in Human–Computer Interaction, Human Factors, Ergonomics, Interaction Design, User Experience, Business Design, and Service Design. BSD supports public and private organizations, both national and international, in their digital innovation journeys by analyzing, redesigning, and optimizing business processes. The company develops sustainable digital transformation strategies and defines interaction models between people and technologies. Its approach is rooted in a deep understanding of user experience, needs, and behaviors, delivering solutions aligned with clients’ business objectives and strategic vision. Role Description This full-time on-site Service Designer role is based in Milan and focuses on designing end-to-end services that deliver meaningful value to users and organizations. The Service Designer will map and analyze existing services, identify pain points, and define improved user journeys across digital and physical touchpoints. Daily tasks include conducting user research, co-creating solutions with stakeholders, facilitating workshops, and developing service blueprints and prototypes. The role involves collaborating with cross-functional teams to integrate user insights into business processes, interaction models, and digital transformation initiatives. The Service Designer will document findings, present design recommendations, and ensure that solutions are feasible, scalable, and aligned with BSD design’s quality standards. Qualifications
• Strong Service Design skills, including service blueprinting, journey mapping, and end-to-end service delivery design.
• Proficiency in Design Thinking methods to frame problems, generate ideas, and iterate solutions with stakeholders.
• Experience in User Research, including planning studies, conducting interviews and observations, and synthesizing insights.
• Ability to create and test Prototyping artifacts (low
- and high-fidelity) to validate concepts and refine service experiences.
• Facilitation skills for workshops, co-design sessions, and alignment meetings with clients and multidisciplinary teams.
• Relevant degree in Service Design, Interaction Design, UX, Human–Computer Interaction, or related field, or equivalent experience.
• Comfort working in complex organizational environments, with strong stakeholder management and communication abilities.
• Experience with digital transformation projects, business process optimization, and collaboration with public or private organizations is an advantage.
• Fluency in English; knowledge of Italian is highly beneficial for on-site collaboration in Milan.
• Perfect knowledge of Zendesk, Hubspot, Salesforce, ODOO and GenAI platforms.

Service Designer

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