Customer Success Manager
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Key Responsibilities
• Serve as the primary point of contact and strategic partner for assigned customer accounts
• Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion
• Build strong long-term relationships that drive customer satisfaction and loyalty
• Conduct regular business reviews with customers to ensure success and identify growth opportunities
• Identify upsell and cross-sell opportunities within existing accounts
• Achieve monthly and annual KPIs, retention goals, and revenue targets
• Collaborate cross-functionally with internal teams to deliver an exceptional customer experience
• Convert quotes into sales orders and assist with subscription renewals
• Process customer payments, including credit card transactions
• Create and manage renewal quotes within Salesforce
• Coordinate customer onboarding and implementation activities with internal teams
• Maintain accurate and up-to-date records in Salesforce, including customer activities,contacts, opportunity stages, and forecasts
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