Senior IT Operations Engineer

Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world the Generali Group is one of the most significant players in the global insurance and the asset management industry. Generali supports each firm to innovate and grow with full investment autonomy ensuring they are set up to develop sustainable and innovative solutions. With the stability of Generali Group backing, the platform enables investors to access distinctive strategies and experts' insights. Generali Employee Benefits (GEB) Network is now Redion Employee Benefits, a Generali Company. We are Redion. This is not a new company or a restructuring. This is our new global name — one brand for Europ Assistance and Generali Employee Benefits (GEB) Network, bringing together our insurance, assistance, and employee benefits services worldwide. Our vision: to be the world’s premier care partner. Redion Employee Benefits is the global platform dedicated to the human capital of multinational corporations and, following the acquisition of Swiss Life Network earlier in 2026, the undisputed worldwide leader in employee benefits. For more information, please visit our website www.redion.com/eb We are looking for a Senior IT Operations Engineer to join our Operations and IT Department. Application must be submitted in English The Senior IT Operations Engineer is responsible for the operational reliability, support and recoverability of the organisation’s database. The role provides hands-on technical support for production and non-production systems, coordinates disaster-recovery exercises, supports secure access and system integrations, and maintains the technical documentation and control evidence required for internal governance, ISO 27001 and ISAE 3402 assurance activities. Your responsibilities will include (non-exhaustive list): Administer Database, Google Cloud data-platform, and Windows Server environments and end user support. Coordinate disaster recovery, provide security and access support, and coordinate audit, certification and control evidence. Database and application operations
• Administer and support production and non-production database environments.
• Monitor database availability, capacity, performance, scheduled processes and connectivity.
• Perform and validate database backup, restore, refresh and recovery activities.
• Troubleshoot SQL queries and database activity affecting application performance.
• Troubleshoot Oracle database and Linux Operating system affecting application performance.
• Support database-integrated applications, Windows Authentication and service connectivity.
• Coordinate database changes with application suppliers, developers and business application owners.
• Support application services hosted on Windows platforms, including scheduled services and Tomcat-based components.
• Maintain database and application operational runbooks. Google Cloud and DWH production support
• Provide production support for Google Cloud data warehouse and data-processing workloads.
• Support GCP projects, VPCs, subnets, networking dependencies and service connectivity.
• Administer or coordinate GCP IAM roles, groups, service identities and user access.
• Support GCP logging and security integration with platforms such as Google Cloud Storage, security operations tooling and external log destinations.
• Coordinate technical issues with data engineering, application, security and cloud-provider teams.
• Participate in design reviews for cloud connectivity, project structure and environment separation. Windows Server and environment administration
• Administer Windows Server environments supporting production and non-production services.
• Perform server provisioning, configuration, patching, monitoring, troubleshooting and decommissioning.
• Manage Windows services, scheduled tasks, certificates, service accounts, permissions, storage and application dependencies.
• Support application installations and environment configuration changes.
• Perform capacity checks and coordinate CPU, memory and storage upgrades.
• Maintain server inventories, technical standards and configuration documentation.
• Support infrastructure monitoring and respond to relevant PRTG or equivalent alerts. Disaster recovery
• Plan, coordinate and execute scheduled disaster-recovery exercises.
• Validate recovery prerequisites, system dependencies, backup availability and access.
• Maintain DR runbooks and recovery sequences. Security and access support
• Support secure authentication for database and infrastructure services.
• Coordinate certificate, DNS, host-entry and application-endpoint changes.
• Work with security teams on logging, monitoring, access controls and vulnerability remediation.
• Follow privileged-access and segregation-of-duties requirements. Audit, certification and control evidence
• Coordinate year-end technical evidence collection for ISO 27001 and ISAE 3402 activities.
• Collect and organise evidence relating to backup execution, restoration testing, access reviews, patching, monitoring, incident handling, change management and disaster recovery.
• Support responses to internal and external audit requests.
• Track technical remediation actions arising from assurance reviews.
• Maintain current operational procedures, architecture information and control documentation. The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs. Why should you join us? Because here, your ideas matter, your contribution is visible, and your growth is supported. You'll join an ambitious, international team that is transforming employee benefits while keeping people at the heart of everything we do. At Redion EB, careers are built, not just jobs filled. We give our people the opportunity to learn, grow, lead, and make an impact. From developing specialist expertise to leading international projects, taking on broader responsibilities, or stepping into management roles, we actively support career progression at every stage. If you're looking for an employer that invests in your future while giving you the freedom to make a difference today, we'd love to meet you. What we are looking for
• Strong hands-on Windows Server administration experience.
• Practical experience administering and troubleshooting Oracle and SQL databases, including the use of SQL for investigation and support.
• Working knowledge of Linux operating-system administration and troubleshooting.
• Production-support experience with Google Cloud Platform.
• Experience supporting cloud data warehouses, ETL/ELT pipelines or data-processing platforms.
• Working knowledge of GCP IAM, projects, VPCs, subnets, logging and storage.
• Experience with database backup, restoration, refresh and disaster-recovery activities.
• Knowledge of Windows services, authentication, certificates, service accounts and infrastructure monitoring.
• Ability to troubleshoot across database, operating-system, cloud, application and network boundaries.
• Experience using infrastructure-monitoring tools such as PRTG or equivalent platforms.
• Ability to create and maintain technical runbooks, operational procedures and support documentation.
• PowerShell and SQL scripting capability.
• Strong analytical, troubleshooting and root-cause analysis skills.
• Ability to work effectively with internal teams, external suppliers, auditors and managed-service providers. Ideal background would be
• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical discipline, or equivalent professional experience.
• +7 years of experience in performing advance task and coordination in IT Operations.
• Database Administration certification or equivalent demonstrated professional experience.
• Microsoft Windows Server, Azure Administrator or equivalent Microsoft infrastructure certification.
• Google Cloud certification, preferably in cloud engineering, cloud administration, infrastructure or data-platform operations or demonstrate relevant experience.
• ITIL Foundation certification or equivalent service-management experience. The recruitment and selection process will be conducted in full compliance with the principles of equal opportunity, inclusion, and non-discrimination. This position is open to all candidates regardless of gender and welcomes applications from individuals belonging to protected categories under Italian Law 68/99. This is a permanent position, based in Assago (Italy), covered by the CCNL ANIA and is at the Impiegato V level. Annual gross base salary offered for this position ranges from EUR 50,000.00 to EUR 60,000.00 (final package will be confirmed individually to the final selected candidate, in line with the profile and the adequation with the position requirements). Redion Employee Benefits’ commitment for recruiting: Redion Employee Benefits is committed to promote equal opportunities in employment. Candidates will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. At Generali and Redion, we believe that it is our differences that make the difference. At the heart of everything we do, we value the fact that we are all human beings, unique in our own ways, bringing different cultures, lifestyles, mindsets, and preferences. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities. We strive to promote a culture where D&I is embedded in how we work and do business every day. All of us around the world are taking actions every day to create an inclusive and accessible workplace, where every person feels empowered to take ownership, to challenge biases and lead the transformation with a human touch. Redion Employee Benefits endeavours to contact candidates within 21 days of application. However, if you do not hear back after 3 weeks then please assume on this occasion, unfortunately, you have not been successful. Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed max. 3 months after this recruitment campaign closing. You can consult our candidate’s Privacy notice here: https://www.geb.com/privacy-notice-job-applicants