Technical Project Manager, Integrations

About Jones Jones is the emerging leader of Risk and Compliance in real estate and construction management. Our compliance network makes it radically simpler for commercial property managers and general contractors to ensure compliance, hire vendors and limit liability. Jones has experienced incredible growth fueled by an urgent need to digitize the archaic risk and compliance process in real estate and construction. Our AI-powered SaaS solution has delivered strong product-market fit across billions of square feet of real estate, major construction portfolios, and enterprise operators. We’re continuing to expand into larger, more complex organizations and are building a sales team capable of winning and scaling those relationships.

About the Role
At Jones, integrations are at the heart of the customer experience. As our Technical Project Manager, Integrations you'll become the go-to expert on our integration platform, helping customers successfully implement, understand, and optimize our integrations. You'll work at the intersection of Customer Success, Product, and Engineering, leading integration-related initiatives, solving complex technical challenges, and ensuring customers get the most value from our platform. The most important skill for success in this role is the ability to quickly understand complex technical concepts and translate them into simple, practical guidance that anyone can understand. We don't expect you to know everything on day one
- we're looking for someone who's curious, analytical, and excited to learn. If you enjoy solving problems, asking thoughtful questions, and making complex things simple, you'll thrive in this role.

What You'll Do
• Become the subject matter expert for Jones' integration platform and workflows.
• Lead customer onboarding and training for integrations, ensuring successful adoption.
• Troubleshoot post-implementation issues involving product configuration, customer workflows, and third-party systems.
• Identify root causes by asking the right questions, gathering the right information, and collaborating with Product and Engineering.
• Translate technical findings into clear, actionable communication for customers and internal teams.
• Coordinate integration-related projects, product enhancements, and customer-specific initiatives.
• Create and maintain documentation, training materials, and internal knowledge resources.
• Identify recurring customer challenges and recommend product and process improvements. What We're Looking For
• A strong technical foundation is essential for success in this role. This can come from a Bachelor's degree in Computer Science, Information Technology, or a related field, or from equivalent technical experience such as a coding bootcamp, technical training, or hands-on work with APIs, integrations, SaaS implementations, data migrations, or technical support.
• Strong project management skills, with a proven ability to manage multiple projects simultaneously.
• Exceptional ability to learn complex systems and technical concepts quickly.
• Strong analytical thinking and problem-solving skills.
• Excellent troubleshooting and investigative abilities.
• Outstanding written and verbal communication skills in English.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong customer-facing communication and relationship-building skills.
• High level of ownership, organization, and attention to detail.
• Comfortable collaborating across Customer Success, Product, and Engineering.
• Curious, proactive, and eager to continuously learn. Schedule
• Full-time position (40 hours/week)
• Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch break)
• During Daylight Saving Time,

working hours
shift one hour earlier. Compensation & Benefits
• Fully remote (LatAm only)
• Fixed monthly

salary:
$1650 USD
• 21 PTO days per year
• US holidays
• Career growth opportunities based on performance
• Stable, long-term opportunity in a structured and growing company Equipment: Team members use their own laptop and home office equipment.