Italian Customer Support in Lisbon | Relocation Package
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Key Responsibilities
Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels. Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services. Understand customer needs and provide accurate, clear, and relevant information. Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach. Support customers in navigating processes, platforms, products, and services. Accurately record customer interactions, requests, and resolutions in internal systems. Work closely with internal teams to ensure issues are resolved quickly and effectively. Identify recurring customer concerns and provide feedback to help improve processes and service quality. Stay up to date with company products, services, policies, and procedures through ongoing training.
Requirements:
Language
Skills:
Fluent in Italian (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card
Skills:
Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive
Salary:
We offer
attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance: Enjoy a meal allowance to keep you energised during
working hours
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being. Relocation Package: Receive support if relocating to ensure a smooth transition Onsite Work: Engage and grow in a collaborative office environment Ready to take on this exciting opportunity? Apply today, and let’s connect
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