Program Manager

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- TelecommunicationsLocation: Fully Remote Contract: 12-Month Renewable Contract (Multi-Year Project) Position OverviewWe are seeking an experienced Project Manager
- Telecommunications to lead complex network and telecommunications implementations across multiple countries throughout Latin America. This role requires a highly organized, customer-focused professional with strong leadership skills, exceptional communication abilities, and a proven track record managing telecommunications and networking projects from initiation through completion. Cisco networking experience and certifications are highly valued and will be a key differentiator for successful candidates. The ideal candidate will possess a solid understanding of telecommunications infrastructure, networking technologies, project delivery methodologies, and customer relationship management. Required Qualifications
• Bachelor's Degree in Engineering, Telecommunications, Information Technology, or a related field. Equivalent industry experience will also be considered.
• Minimum of 5 years of customer-facing project management experience, preferably within telecommunications, networking, managed services, or technology environments.
• Demonstrated experience managing multiple concurrent projects and cross-functional teams.
• Strong understanding of telecommunications and network implementation lifecycles.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Ability to manage executive-level customer communications and project escalations.
• Fluent in English and Spanish (required).
• Portuguese language skills are highly desirable. Highly Preferred CertificationsCandidates holding active Cisco certifications will receive strong consideration due to the highly technical nature of the projects.
• Cisco Certified Network Associate (CCNA)
- Preferred
• Cisco Certified Network Professional (CCNP)
- Strongly Preferred
• Cisco Certified Internetwork Professional (CCIP)
- Highly Valued
• Project Management Professional (PMP)
- PMI
• ITIL Foundation Certification (v3 or higher)

Key Responsibilities
Program Assessment & Planning
• Review project objectives, customer requirements, contractual commitments, and implementation scope.
• Identify key stakeholders and secure necessary organizational support and engagement.
• Analyze technical requirements, infrastructure dependencies, and project risks.
• Anticipate implementation challenges and develop proactive mitigation strategies.
• Conduct project discovery sessions to ensure alignment between business objectives and technical requirements. Project Development
• Gather, document, and communicate customer requirements across internal and external teams.
• Establish project goals, deliverables, success criteria, and stakeholder expectations.
• Develop detailed project schedules, milestones, implementation plans, and delivery timelines.
• Ensure proactive, transparent, and consistent customer communication throughout the project lifecycle.
• Coordinate project kickoff meetings and establish governance structures. Project Execution
• Serve as the primary point of contact for customers throughout project delivery.
• Lead cross-functional implementation teams, including engineering, operations, provisioning, and business stakeholders.
• Manage configuration control, change management, and project governance processes.
• Identify, evaluate, and mitigate project risks, issues, and dependencies.
• Drive accountability and ensure project deliverables are completed according to schedule and quality standards. Project Monitoring & Reporting
• Track project progress, key milestones, deliverables, budgets, and team performance.
• Ensure accurate documentation and timely completion of all project activities.
• Maintain project plans, status reports, meeting minutes, action item logs, and scope documentation.
• Provide regular executive-level updates to customers and internal leadership.
• Collaborate with Pre-Sales, Finance, Product, Provisioning, and Operations teams to improve project execution and customer outcomes. Customer & Stakeholder Management
• Manage customer expectations throughout the engagement.
• Resolve project-related issues, conflicts, and escalations in a timely and professional manner.
• Address schedule changes, scope variations, risk events, and project deviations.
• Effectively navigate high-pressure situations involving customers, vendors, partners, and internal stakeholders.
• Build and maintain strong customer relationships that promote long-term partnership and customer satisfaction. Solution Implementation
• Coordinate telecommunications and network implementation activities across multiple countries and teams.
• Define, secure, and allocate resources required for successful deployments.
• Facilitate collaboration between business and technical teams to ensure successful execution.
• Participate in testing sessions, implementation calls, readiness reviews, and project meetings.
• Support customer schedules and deployment activities throughout Latin America as required.
• Work closely with network engineering teams to ensure solutions are deployed according to design and Cisco networking best practices. Documentation & Transition
• Maintain complete and accurate project documentation throughout the engagement.
• Prepare implementation reports, project closeout documents, and executive summaries.
• Ensure successful knowledge transfer and transition of completed projects to Operations and Support teams.
• Meet aggressive delivery timelines while maintaining exceptional documentation quality and compliance standards.
• Support lessons-learned sessions and continuous improvement initiatives. What We're Looking ForWe are looking for a telecommunications-focused Project Manager who combines strong project leadership with a solid understanding of networking technologies and customer delivery. The successful candidate will have experience managing large-scale, multi-country implementations while maintaining excellent client relationships and consistently delivering projects on time and within scope. Candidates with Cisco networking experience and certifications (CCNA, CCNP, or CCIP) are especially encouraged to apply, as these credentials demonstrate the technical foundation needed to effectively manage complex telecommunications and network deployment projects across enterprise environments.